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311 Bay Ave 100 311

Billing Clerk CWR

Glen Ridge, NJ · On-site

$825.52/wk

Details Client Name 311 Bay Ave 100 311 Job Type Travel Offering Non-Clinical Profession Non-Clinical Specialty Clerical Assistant Job ID 18268125 Job Title Billing Clerk CWR Weekly Pay $825.52 Shift ...

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

During times when the 311 center is slow there is an opportunity get involved with the following: * When needed you will assist, under supervision, the IT Customer Service Team. Normally 311 CCAs ...

Wingstop

Wingstop Careers in WS 311

Thibodaux, LA

$14/hr

Wingstop Careers in WS 311 612 N Canal Blvd, Thibodaux, LA 70301, USA Wingstop's mission is to serve the world flavor. Wingstop is the... Assistant Manager Starting at $14.00 per hour Cashier Up to ...

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How much do 311 jobs pay per year?

As of May 28, 2026, the average yearly pay for 311 in the United States is $68,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 311 Customer Service Representative, and why are they important?

To thrive as a 311 Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and municipal information systems is typically required. Patience, active listening, and a strong commitment to customer service help individuals excel in this role. These skills ensure accurate information delivery, efficient issue resolution, and positive interactions with the public, which are critical for municipal service effectiveness.

What are some common challenges faced by 311 operators, and how can they effectively manage high call volumes?

311 operators often encounter periods of high call volume, especially during emergencies or citywide events. Managing this can be challenging, but it helps to stay organized, utilize call center technology efficiently, and prioritize calls based on urgency. Teamwork and clear communication with supervisors and other city departments are crucial for resolving issues promptly and ensuring that residents receive accurate information. Regular training and stress management techniques also support operators in maintaining high service quality under pressure.

What is a 311 operator?

A 311 operator is a customer service representative who handles non-emergency municipal services and information requests from the public. They answer calls, emails, or online inquiries related to city services such as garbage collection, street maintenance, noise complaints, and public information. The goal of a 311 operator is to connect residents with the appropriate departments or resources, ensuring efficient communication between the public and city government. This role is crucial for improving city responsiveness and helping residents access services quickly.

What is the difference between 311 vs Customer Service Representative?

Aspect311Customer Service Representative
CredentialsTypically no formal certifications requiredOften requires high school diploma; some roles prefer customer service training
Work EnvironmentPublic service, call centers, city officesCall centers, retail, corporate offices
Employer & IndustryMunicipal government, public sectorPrivate companies, government agencies, retail
Common Search/ComparisonYesYes

While both roles involve communication and customer interaction, 311 agents primarily handle public inquiries related to city services, whereas Customer Service Representatives work across various industries providing support for products or services. The main differences lie in the work environment and the nature of inquiries, with 311 roles focused on municipal services and customer service roles more diverse across sectors.

More about 311 jobs
What cities are hiring for 311 jobs? Cities with the most 311 job openings:
What states have the most 311 jobs? States with the most job openings for 311 jobs include:
What job categories do people searching 311 jobs look for? The top searched job categories for 311 jobs are:
311 jobs near you

Billing Clerk CWR

311 Bay Ave 100 311

Glen Ridge, NJ • On-site

$825.52/wk

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Details
Client Name
311 Bay Ave 100 311
Job Type
Travel
Offering
Non-Clinical
Profession
Non-Clinical
Specialty
Clerical Assistant
Job ID
18268125
Job Title
Billing Clerk CWR
Weekly Pay
$825.52
Shift Details
Shift
5 Day Shifts X 8 Hrs
Scheduled Hours
40
Job Order Details
Start Date
06/01/2026
End Date
07/27/2026
Duration
8 Week(s)
Client Details
Address
311 Bay Avenue, Suite 100, 311BAYAVE
City
Glen Ridge
State
NJ
Zip Code
07028
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