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What is the difference between 1800Flowers Com vs Customer Service Representative?

Aspect1800Flowers ComCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; communication skills; sometimes CRM software knowledge
Work EnvironmentOffice or call center; retail and online salesCall centers, retail stores, or remote
Employer & Industry UsageFloristry, gift delivery, e-commerceVarious industries including retail, e-commerce, hospitality
Common Search & ComparisonYesYes

Both roles involve customer interaction and require strong communication skills. While 1800Flowers Com focuses on online gift sales and delivery services, Customer Service Representatives work across multiple industries providing support. The main difference lies in the industry-specific context, but both roles share similar credentials and work environments.

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1800Flowers Com jobs near you
Infographic showing various 1800Flowers Com job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Full-Time Retail/Customer Service Associate

1-800-Flowers.com

Ankeny, IA • On-site

$14 - $15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.
Both part-time and full-time employees receive holiday pay, paid vacation and discretionary time-off, floating holidays, a 401(k) opportunity, flexible schedule, seasonal appreciation gifts, monthly fresh flowers, friends and family discount cards, branded clothing, and a substantial discount throughout the entire 1-800-Flowers Enterprise (Flowerama, 1800Flowers.com, Harry & David, Personalization Mall, Shari's Berries, 1800-Baskets.com, Simply Chocolate, Fruit Bouquets, Cheryl's Cookies, The Popcorn Factory, Wolferman's Bakery, Stock Yards, and more).
Full-time employees also receive medical, vision, dental insurance, life insurance, disability, and opportunities to receive other insurance such as identity protection, pet insurance, hospital indemnity and more.
Pay is based on experience, and we promote from within our organization as much as possible.
Are you looking for a change? Would you like to learn the art of floral design? Do you love helping customers? Then you will love working here! Apply today!

  • Previous retail sales experience.
  • Excellent customer service experience.
  • Strong telephone skills and ability to establish rapport with customers.
  • Familiarity with florist business helpful but not mandatory.
  • Floral Design experience helpful but not mandatory
  • Ability to work as part of a team while completing tasks in a timely manner
  • Typing Ability (30 WPM)
  • Point of Sales experience is a plus
  • Strong communications and strong interpersonal skills including verbal and written communication ability
  • Ability to lift 40lbs unassisted
  • Ability to stand up to 8 hours daily, and up to 10 hours seasonally
  • Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine's Day and Mother's Day weeks, including Valentine's Day and Mother's Day.

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