Senior Genesys Cloud Engineer
Worthington, OH · On-site
$90 - $120/hr
Worthington, OH · On-site
$90 - $120/hr
Columbus, OH · On-site
$70 - $100/hr
Columbus, OH · On-site
$70 - $95/hr
Columbus, OH · On-site
$61.90 - $141/hr
Dublin, OH · On-site
$105.10 - $150.10/hr
Worthington, OH · On-site
$85 - $120/hr
Groveport, OH · On-site
$80.10 - $117.50/hr
Columbus, OH · On-site
$100K - $137K/yr
Columbus, OH · On-site
$120 - $170/hr
Columbus, OH · On-site
$100K - $137K/yr
Columbus, OH · On-site
$110 - $180/hr
Springfield, OH · On-site
$100 - $130/hr
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A speech analyst works for a company analyzing customer phone calls to determine information about how a customer interacts with a brand. As a speech analyst, you listen to customer calls and analyze interactions for the benefit of your employer. Your responsibilities include training call center staff in proper communication protocol as developed by you and your speech analysis. Other duties involve creating a customer service improvement plan for employees who interact with customers over the phone, digitally and in person. You provide assessment for other employees and give feedback on how they can improve their customer service skills.