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Speech Analyst Jobs (NOW HIRING)

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Speech Analytics Analyst

$45K - $55K/yr

... Analyst position partners with customers to uncover critical business drivers and needs. This position is responsible for leveraging and configuring the speech analytics platform to drive actionable ...

Attain Finance

QAC Analyst

London, KY · Hybrid

The QAC Analyst leverages speech analytics, call monitoring, process testing, and performance data to identify trends, assess operational and compliance risks, and develop actionable recommendations ...

Attain Finance

QAC Analyst

London, KY · Hybrid

The QAC Analyst leverages speech analytics, call monitoring, process testing, and performance data to identify trends, assess operational and compliance risks, and develop actionable recommendations ...

Attain Finance

QAC Analyst

London, KY · On-site

The QAC Analyst leverages speech analytics, call monitoring, process testing, and performance data to identify trends, assess operational and compliance risks, and develop actionable recommendations ...

Attain Finance

QAC Analyst

London, KY · Hybrid

The QAC Analyst leverages speech analytics, call monitoring, process testing, and performance data to identify trends, assess operational and compliance risks, and develop actionable recommendations ...

FHLB Des Moines

Speech Pathologist

Seattle, WA · On-site

$80 - $100/hr

Uses equipment such a digital audio recorders, software/hardware‑based speech analysis systems, visi‑pitch, computer‑assisted and augmentative communication devices, audiometers and assistive ...

University of Washington

Speech Pathologist

Seattle, WA · On-site +1

$41.50 - $54.25/hr

Uses equipment such a digital audio recorders, software/hardware-based speech analysis systems, visi-pitch, computer-assisted and augmentative communication devices, audiometers and assistive ...

Uw

Speech Pathologist

Seattle, WA · On-site

$49.30/hr

Uses equipment such a digital audio recorders, software/hardware-based speech analysis systems, visi-pitch, computer-assisted and augmentative communication devices, audiometers and assistive ...

Callminer

Quality Assurance Analyst

Fort Myers, FL · On-site

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and ...

Callminer

Quality Assurance Analyst

Fort Myers, FL · On-site

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and ...

Five9

WEM AQM Prompt Engineer

San Ramon, CA · On-site

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

San Francisco, CA · On-site

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

San Ramon, CA · On-site

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

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Speech Analyst information

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How much do speech analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for speech analyst in the United States is $41.51, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $50.00 per hour, depending on experience, location, and employer.

What is a speech analyst?

Speech Analysts are professionals who study and interpret spoken language patterns, speech sounds, and communication behaviors. They often work in fields such as linguistics, technology, law enforcement, or healthcare to analyze speech for clarity, authenticity, emotion, or intent. Their work can involve transcribing audio recordings, identifying accents or dialects, detecting deception, or improving voice recognition systems. Speech Analysts use specialized software and tools to break down and evaluate audio data. Their expertise is valuable for improving communication technologies, aiding legal investigations, and supporting individuals with speech disorders.

What does a speech analyst do?

A speech analyst works for a company analyzing customer phone calls to determine information about how a customer interacts with a brand. As a speech analyst, you listen to customer calls and analyze interactions for the benefit of your employer. Your responsibilities include training call center staff in proper communication protocol as developed by you and your speech analysis. Other duties involve creating a customer service improvement plan for employees who interact with customers over the phone, digitally and in person. You provide assessment for other employees and give feedback on how they can improve their customer service skills.

What are the key skills and qualifications needed to thrive as a speech analyst, and why are they important?

To thrive as a Speech Analyst, you need a solid background in linguistics, phonetics, or communication sciences, often supported by a relevant degree. Familiarity with speech analysis software, audio editing tools, and possibly certifications in speech-language pathology or data analysis are typically required. Attention to detail, analytical thinking, and strong communication skills help distinguish top performers in this field. These competencies ensure accurate analysis and interpretation of speech data, supporting effective communication solutions or research outcomes.

What are some typical challenges a speech analyst might face when working with diverse datasets?

Speech Analysts often encounter challenges related to the variety and quality of audio data, such as dealing with background noise, different accents, and inconsistent recording equipment. These factors can make it difficult to accurately transcribe and analyze speech patterns. Additionally, collaborating with linguists, data engineers, and software developers is crucial to ensure that data is properly annotated and models are effectively trained. Adapting to new technologies and continuously improving analysis techniques are also important aspects of the role.

What is the difference between Speech Analyst vs Speech Therapist?

AspectSpeech AnalystSpeech Therapist
Required CredentialsBachelor's degree in linguistics, communication, or related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure and certification (e.g., ASHA)
Work EnvironmentCall centers, security agencies, law enforcement, or corporate settingsHospitals, clinics, schools, private practice
Employer & Industry UsageLaw enforcement, security, telecommunications, researchHealthcare, education, rehabilitation

While both roles involve analyzing speech, a Speech Analyst primarily focuses on evaluating speech patterns for security, research, or communication purposes. In contrast, a Speech Therapist works directly with individuals to diagnose and treat speech and language disorders. The roles differ in credentials, work environment, and industry application, but both require a strong understanding of speech and communication.

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For Speech Analyst jobs, the most frequently searched job titles are:

Speech Analyst jobs near you
Infographic showing various Speech Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $86,350 per year, or $41.5 per hour.

Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)

OR • On-site, Remote

Five9
Software Development • 1 - 5K employees
Learn more about Five9external

Full-time

Posted 13 days ago

Job description

Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily utilizing Five9 and Verint platforms. You will act as a trusted advisor to contact center leaders, translating complex audio and text data into strategies that improve customer experience, ensure compliance, and drive operational efficiency.

  • Have in-depth experience implementing and consulting with customers on the Verint's Speech Analytics, Interactions (QM).and AQM / Quality Bot
  • Have experience of leading and implementing all aspects of a Verint WEM engagement.
  • Have a broad range of experience consulting with customers regarding best practices with Verint Speech Analytics and Interactions.
  • In depth knowledge of Verint integration architecture.
  • Will have experience of training customers on all aspects of Verint's Speech Analytics and Interactions applications.
  • Will Ideally have a broad range of experience with other Verint WEM applications including Performance Management, AQM, Speech, Text, or Desktop Analytics.

What You'll Do

As a Speech Analytics Consultant, you will be accountable for the following key responsibilities:

  • Strategic Consulting: Partner with client leadership to align cloud analytics insights with business objectives, compliance requirements, and contact center KPIs that can be tracked and improved through speech analytics.
  • System Implementation & Tuning: Design, build, and tune speech analytics categories, queries, and dashboards within Verint systems to accurately capture customer sentiment, intents, and agent behaviors.
  • Client Enablement: Train clients in how to interpret dashboards and maintain their cloud configurations.
  • Actionable Insights: Analyze unstructured data to identify root causes of customer friction and integrate findings into broader cloud-based WEM initiatives like targeted Quality Management and coaching.

What You Bring

  • Experience: 5+ years of hands-on experience designing and managing speech/interaction analytics In Verint Cloud.
  • You will hold currently hold or be working towards Verint Accreditation in Speech Analytics.
  • Experience with other Speech Analytics tools.
  • Consulting Background: Previous experience in contact center consulting, with a strong understanding of contact center operations, metrics, and workflows.
  • Communication: Excellent client-facing communication skills, with the ability to bridge the gap between technical data and business strategy.
  • Familiarity / certification in other Verint products is desirable but not essential.

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