ZipRecruiter

Log In

1

Speech Analyst Jobs (NOW HIRING)

eBay, Inc.

Speech & Text Analytics Engineer

Austin, TX · On-site

$98K - $173K/yr

We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI ...

eBay

Speech & Text Analytics Engineer

Austin, TX · On-site

$98K - $173K/yr

We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI ...

Callminer

Quality Assurance Analyst

Fort Myers, FL · On-site

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and ...

Callminer

Quality Assurance Analyst

Fort Myers, FL · On-site

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and ...

Five9

WEM AQM Prompt Engineer

Dallas, TX

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

San Francisco, CA

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

San Ramon, CA

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

OR · On-site

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

next page

Showing results 1-20

All JobsSpeech Analyst Jobs

Speech Analyst information

See salary details

$14

$41

$72

How much do speech analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for speech analyst in the United States is $41.51, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $50.00 per hour, depending on experience, location, and employer.

What is the difference between Speech Analyst vs Speech Therapist?

AspectSpeech AnalystSpeech Therapist
Required CredentialsBachelor's degree in linguistics, communication, or related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure and certification (e.g., ASHA)
Work EnvironmentCall centers, security agencies, law enforcement, or corporate settingsHospitals, clinics, schools, private practice
Employer & Industry UsageLaw enforcement, security, telecommunications, researchHealthcare, education, rehabilitation

While both roles involve analyzing speech, a Speech Analyst primarily focuses on evaluating speech patterns for security, research, or communication purposes. In contrast, a Speech Therapist works directly with individuals to diagnose and treat speech and language disorders. The roles differ in credentials, work environment, and industry application, but both require a strong understanding of speech and communication.

What are the key skills and qualifications needed to thrive as a Speech Analyst, and why are they important?

To thrive as a Speech Analyst, you need a solid background in linguistics, phonetics, or communication sciences, often supported by a relevant degree. Familiarity with speech analysis software, audio editing tools, and possibly certifications in speech-language pathology or data analysis are typically required. Attention to detail, analytical thinking, and strong communication skills help distinguish top performers in this field. These competencies ensure accurate analysis and interpretation of speech data, supporting effective communication solutions or research outcomes.

What Does a Speech Analyst Do?

A speech analyst works for a company analyzing customer phone calls to determine information about how a customer interacts with a brand. As a speech analyst, you listen to customer calls and analyze interactions for the benefit of your employer. Your responsibilities include training call center staff in proper communication protocol as developed by you and your speech analysis. Other duties involve creating a customer service improvement plan for employees who interact with customers over the phone, digitally and in person. You provide assessment for other employees and give feedback on how they can improve their customer service skills.

What are Speech Analysts?

Speech Analysts are professionals who study and interpret spoken language patterns, speech sounds, and communication behaviors. They often work in fields such as linguistics, technology, law enforcement, or healthcare to analyze speech for clarity, authenticity, emotion, or intent. Their work can involve transcribing audio recordings, identifying accents or dialects, detecting deception, or improving voice recognition systems. Speech Analysts use specialized software and tools to break down and evaluate audio data. Their expertise is valuable for improving communication technologies, aiding legal investigations, and supporting individuals with speech disorders.

What are some typical challenges a Speech Analyst might face when working with diverse datasets?

Speech Analysts often encounter challenges related to the variety and quality of audio data, such as dealing with background noise, different accents, and inconsistent recording equipment. These factors can make it difficult to accurately transcribe and analyze speech patterns. Additionally, collaborating with linguists, data engineers, and software developers is crucial to ensure that data is properly annotated and models are effectively trained. Adapting to new technologies and continuously improving analysis techniques are also important aspects of the role.
More about Speech Analyst jobs
What cities are hiring for Speech Analyst jobs? Cities with the most Speech Analyst job openings:
What are the most commonly searched types of Speech Analyst jobs? The most popular types of Speech Analyst jobs are:
What states have the most Speech Analyst jobs? States with the most job openings for Speech Analyst jobs include:
What job categories do people searching Speech Analyst jobs look for? The top searched job categories for Speech Analyst jobs are:
Speech Analyst jobs near you
Infographic showing various Speech Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $86,350 per year, or $41.5 per hour.
Quality/Speech Analytics Supervisor

Quality/Speech Analytics Supervisor

Automated Health Systems, Inc.

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

200th of 230 rated it services

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Quality / Speech Analytics Supervisor to oversee quality assurance operations and speech analytics systems within a high-volume contact center environment.
This role serves as the technical and operational lead for quality monitoring platforms, ensuring accurate data capture, system optimization, and actionable performance insights. This position is onsite at our Marlborough office.
The Quality / Speech Analytics Supervisor works closely with operations, quality assurance, and IT teams to support performance improvement, maintain system integrity, and drive data-driven decision-making across the organization.
Benefits
  • Health / Dental / Vision insurance
  • 401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities
  • Supervise quality assurance staff and oversee daily quality monitoring operations
  • Manage and optimize speech analytics and quality management platforms (e.g., Verint, Five9)
  • Ensure accurate call recording, data capture, and system integration across platforms
  • Develop and refine speech analytics categories, queries, and reporting tools
  • Monitor system performance and troubleshoot technical or operational issues
  • Collaborate with leadership to develop dashboards, scorecards, and performance reports
  • Analyze quality and speech analytics data to identify trends and improvement opportunities
  • Provide coaching and feedback to leadership and staff based on quality insights
  • Ensure compliance with quality standards, policies, and procedures
  • Support continuous improvement initiatives and operational optimization efforts
  • Assist with system updates, configuration changes, and special projects

Qualifications
  • Bachelor's degree in a related field required
  • Minimum of 3 years of experience in quality assurance, speech analytics, or contact center systems administration
  • Experience with Verint Workforce Optimization, Speech Analytics, and Five9 platforms preferred
  • Supervisory or team leadership experience preferred
  • Strong understanding of call center metrics and quality monitoring practices
  • Strong analytical, problem-solving, and data interpretation skills
  • Experience with reporting tools, dashboards, and performance analytics
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office applications
  • Knowledge of healthcare, Medicaid, or public programs preferred

Automated Health Systems is an Equal Opportunity Employer.

What Automated Health Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply