Hardware Rental Lead Full-Time
E&H Ace Hardware is seeking a motivated and customer-focused
Hardware Rental Lead to manage the rental department's daily operations. This role ensures excellent customer service, maintains rental equipment processes, and fosters strong customer relationships.
What You'll Do:
- Answer rental inquiries via phone, providing rates and quotes
- Write and maintain daily contract, reservation, and customer charge files
- Check rental equipment in and out daily
- Schedule rental equipment pick-up and delivery
- Track and update daily overdue rental list
- Train customers on proper use of rental equipment
- Load and unload rental equipment safely
- Address and resolve customer complaints professionally
- Train store employees on rental procedures
- Service and maintain rental equipment functionality
- Maintain inventory of rental merchandise, showroom displays, and parts
- Provide Material Safety Data Sheets (MSDS) and written instructions as requested
- Attend training classes and obtain certifications for operating and servicing equipment
What You'll Bring:
Education & Experience
- High school diploma or equivalent required; some college coursework preferred
- Extensive product knowledge of rental equipment or a strong willingness to learn
- Sales and marketing experience in retail, promotions, or one-on-one sales preferred
Skills & Knowledge
- Excellent communication and organizational skills
- Strong analytical skills and pricing knowledge with sound decision-making ability
- Proficiency with retail computer systems, MS Word, and Excel preferred
- Ability to multi-task, pay attention to detail, and work collaboratively
- Flexibility to work evenings, weekends, and holidays as needed
Physical Requirements:
- Ability to stand for extended periods
- Ability to lift and move boxes and rental equipment throughout the store
- Perform all physical tasks required for the role
Licenses and Certifications:
- Valid driver's license with a clean driving record meeting company insurance requirements - must be 22 or older
- Ability to drive heavy-duty vehicles and trailers
Why Work at E&H Ace Hardware?
- Competitive pay and benefits
- Health, dental, vision, and 401(k) for full-time employees
- Employee discounts
- Career growth opportunities in a family-owned local business
About Us:
E&H Hardware Group operates multiple Ace Hardware stores and services in Ohio, guided by our core value:
Local Relationships Built on Trust.
If you're ready to lead the rental department and provide top-tier customer service, apply today to join our growing team!
Pay Range: $16 - $18 per hour