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Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

• Provide technical support to clients via phone, email, or in-person.
• Identify, troubleshoot, and resolve IT-related issues.
• Document and track all support requests and resolutions in the ticketing system.
• Perform remote or on-site installations, upgrades, and repairs of hardware and software.
• Assist with user account management, password resets, and access permissions.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to end-users on using technology and software.
• Stay up to date with the latest technology trends, software updates, and security protocols.
• Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

• Proven experience as an IT Helpdesk Support or similar role
• Excellent communication and customer service skills
• Strong technical knowledge of computer hardware, software, operating systems, and networking
• Experience with ticketing systems, remote desktop tools, and diagnostic utilities
• Familiarity with ITSM best practices, such as ITIL
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.