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A map of the United States highlighting the number of Remote Fax job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Fax job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Patient Success Coordinator - Remote - Must Reside Within 50 Miles of 2550 Corporate Exchange Dri...

Patient Success Coordinator - Remote - Must Reside Within 50 Miles of 2550 Corporate Exchange Dri...

Trident Care

Columbus, OH • Remote

$17 - $19/hr

Full-time

Posted 7 days ago

TridentCare rating

6.9

Company rating: 6.9 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Full-time:  Monday thru Friday 3:30pm - 12:00am EST

Pay Range: $17.00 - $19.00

ROLE:  

The TridentCare at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal oversight for all home-based orders to ensure that TridentCare meets or exceeds its customer commitments related to the execution and follow-up of the service provided.

TASKS AND RESPONSIBILITIES:

  • Work directly with the field leadership team to ensure the timeliness of services provided to the patient are within a customer’s service matrix.
  • Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; when applicable.
  • Providing ETAs to the patient or ordering entity, when applicable.
  • Rescheduling and cancelling exams when appropriate and communicating with the patient and/or ordering entity.
  • Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs.
  • Become SMEs in the various models of TridentCare at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs.
  • Work with internal teleradiology team to ensure successful image transfer processes, when applicable.
  • Address patient and/or client questions/concerns timely; record for Quality Improvement metrics.
  • Assist in obtaining required paperwork for timely and accurate billing, as applicable.
  • Monitor reporting and operational metrics for all homebased services.
  • Answer incoming customer service orders as soon as possible.
  • Display active listening and superior customer service skills for both external & internal customers.
  • Display the ability to enter orders manually via our fax process.
  • Navigate seamlessly through the TridentCare applications (TCC, DDF, etc.)
  • Display the ability to operate the phone system effectively.
  • Adhere to work schedule

SKILLS/EXPERIENCE:

  • Ability to work independently and as a team.
  • Ability to communicate effectively through electronic means including Microsoft Teams, Skype and Web based meetings.
  • Strong computer skills, including Microsoft office suite (Outlook, Word, & Excel).  Strong customer service skills.
  • Solid communication skills (including verbal, written, and listening skills).
  • Solid problem solving and decisionmaking abilities.
  • Results oriented and goal driven.
  • Strong ethics, integrity, and accountability.
  • Ability to type 3540 words per minute.
  • Medical terminology/experience preferred but not required.
  • High School degree or GED equivalent required. Associate's degree (B.A.) preferred.

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