Referral Representative Jobs Near Me

Salary: $20.68 Hourly
Location : Mount Vernon, OH
Job Type: Full-time
Job Number: 220000042
Department: Job & Family Services
Division: JFS Public Assistance
Opening Date: 08/21/2026
Objectives
Join Our Team - Make a Difference in Your Community!
The Knox County Job & Family Services Public Assistance Division is seeking candidates for an Eligibility Referral Specialist 2 (Public Assistance Caseworker). This is a full-time opportunity with normal working hours from 8 a.m. to 4:30 p.m., Monday through Friday. Starting pay is $19.58 per hour and Knox County offers robust benefits including generous leave time and Public Student Loan Forgiveness.
Why Work with Us?
At Knox County Job & Family Services, we are dedicated to strengthening our community by helping individuals and families access critical public assistance programs. If you are enthusiastic about making a difference and enjoy a fast-paced, people-focused work environment, we would love to have you on our team!
Essential Functions
As an Eligibility Referral Specialist 2 (ERS2), you will play a key role in guiding individuals through the public assistance process. You will determine financial eligibility, connect recipients to essential services, and ensure continued access to the support they need.

• Conduct interviews (phone or in-person) to assess eligibility for assistance programs.
• Manage and maintain cases with accuracy and efficiency.
• Gather necessary documentation, verify financial information, and explain program benefits.
• Work closely with community resources and agencies to meet client needs.
• Advocate for individuals and families by ensuring they receive the right assistance.
• Prepare reports, process applications, and handle case updates.
• A full position description is available upon request.

Job Standards
Minimum Qualifications:
One year of experience as an Eligibility Referral Specialist 1 or Unit Support Worker 2; or completion of two courses or one year of experience in behavioral science, social science or customer services techniques; one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing; plus, a high school diploma or equivalent; or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Must possess a valid Ohio Driver's License and an acceptable driving record.
Must be able to pass background check for FTI.
Supplemental Information
Who We Are Looking For:
Problem-solvers who thrive in a dynamic, collaborative environment.
Strong communicators who can explain complex policies in a clear, compassionate manner.
Detail-oriented individuals with excellent organizational and analytical skills.
Candidates with experience in behavioral/social sciences, customer service, or a related field.
Perks & Benefits:
Stable full-time position with competitive pay
Supportive team environment with professional growth opportunities
Meaningful work that directly impacts your community
Work shifts are Monday through Friday
Paid holidays
Ready to Apply?
Submit your resume, cover letter, and application online at or email Courtney L. Lower, HR Director, at courtneylower@knoxcounty.oh.gov.
Be part of a team that changes lives every day!
Knox County offers a complete package to full-time employees including: health care, dental, vision, life insurance, pension, paid holidays, vacation, sick leave, and deferred compensation plans.
To learn more, visit our Benefits Page.
01
Do you have one year of experience as an ERS 1 (30121) or two years' experience as a USW 2 (30112); or completion of two courses or one year of experience in behavioral science, social science or customer services techniques; one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing; plus, a high school diploma or equivalent; or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.

• Yes
• No

02
Do you have a valid Ohio Driver's License with an acceptable driving record?
03
I understand and accept that, depending upon the position for which I am applying, if I am employed by Knox County, my employment may be for no definite period of time and I may be terminated, with or without cause or notice at any time, at the opinion of either Knox County, or myself. I understand that no representative of Knox County, other than an Appointing Authority, has any authority to enter into any agreement or to make any agreement with me contrary to the foregoing, except that an Appointing Authority of Knox County may do so in writing under specific limited circumstances.

• Yes
• No

04
I understand and accept that, if I am selected for employment, my initial and continued employment may be conditioned upon my passing any medical examination that the employer deems necessary to determine whether I can physically perform the essential functions of the position, with reasonable accommodation when necessary. I understand and accept that this will include drug, alcohol, or substance abuse testing.

• Yes
• No

05
If employed, I understand and accept that, depending on the department in which I am applying for employment, I may be required to work evening or night shifts including weekends, be on call, and/or work mandatory overtime hours. I also understand and accept that I am required to abide by all rules and regulations of the Knox County Appointing Authority.

• Yes
• No

06
I understand and accept that if any information required in this application is found to be falsified or intentionally excluded, my application may be disqualified from further consideration. I further understand and accept that if I am employed by a Knox County Appointing Authority, I may be subject to disciplinary action, including termination, if any information required by this application has been falsified or intentionally excluded.

• Yes
• No

07
I understand and accept that the employer requires a high degree of integrity and confidentiality of its employees. I understand that the employer will use screening procedures to evaluate my qualifications and suitability for employment, including but not limited to interviews, criminal record checks, driving record checks, written testing, reference checks, background investigations, psychological evaluations, and drug testing. I also acknowledge that I may be subject to other screening procedures not specifically listed above, and that may be a prerequisite to my appointment.

• Yes
• No

08
I hereby authorize the employers, schools, and personal references named in this application to provide information regarding me to the employer. I further authorize the release of personal, academic, and other records to the employer.

• Yes
• No

09
I solemnly swear that all of the information furnished in this employment application is true, accurate, and complete to the best of my knowledge. I authorize investigation of all statements contained in this application. I understand that any misrepresentation or falsification of the information provided may lead to withdrawal of an employment offer or termination following employment. I recognize that my future employment with the employer will be jeopardized if I engage in substance abuse, illegal drug abuse, or alcohol abuse. Any background check conducted as part of the hiring process shall be in compliance with State and Federal law, including the Fair Credit Reporting Act and EEOC Enforcement guidelines and Knox County policies. Applicants are hereby advised that State and Federal law may disqualify an individual with a particular criminal history from employment in certain positions. Reference the following link to view a summary of your rights under the Fair Credit Reporting Act: https://www.consumer.ftc.gov/sites/default/files/articles/pdf/pdf-0096-fair-credit-reporting-act.pdf Therefore, in consideration of my employment application being reviewed and considered by a Knox County, Ohio, Appointing Authority, I, being at least 18 years of age and under no legal disability on behalf of my heirs and assigns, hereby release and hold harmless Knox County, Ohio and any of its agents, employees, Appointing Authorities, related officials from any and all liability, whatever type and nature, resulting from the administration of any such screening procedures and/or release of the results there from.By typing your name - you are effectively agreeing and signing this application.
10
How did you hear about this position?

• County Website
• Social Media
• OhioMeansJobs
• Indeed
• Professional Association Website
• News Outlet
• Word of Mouth
• Other

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