Radio Script Writer Jobs Near Me

This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night. (End of work week is Saturday night @ 11:00 PM)

May be asked to work overtime to cover other staff at times however probably very seldom will happen.

Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of: (1) computers & electronics; (2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc); (8) operating systems installation & configuration procedures; (9) network standards, protocols & procedures; (10) platform usage; (11) capabilities of network equipment including, routers, switches, bridges, & related hardware; (12) back-up & recovery techniques; (13) technical writing & documentation practices.

Skill for: (14) reading comprehension; (15) speaking; (16) service orientation; (17) installation; (18) troubleshooting; (19) critical thinking; (20) systems evaluation & operational / systems monitoring.

Ability to: ( ) transport items up to lbs; ( ) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. ( ) carry out instructions in written, oral or picture form; ( ) understand manuals & verbal instructions technical in nature; ( ) stay abreast of current technologies in area of IT assigned; ( ) deal with problems involving several variables in familiar context

Skill - Required /Desired - Amount - of Experience

Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) - Required - 5 - Years

Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. - Required - 3 - Years

Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring. - Required - 5 - Years

No. - Question

Question1 - This position requires your candidate to be able to work on site. Where is your candidate located?

Question2 - This will be a second shift position, 3:00 PM to 11:00 PM, straight 8, with overtime needed as requested. Is your candidate available to work these hours as well as overtime when requested?

Question3 - This position requires the candidate to be Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Have your candidates worked in either of these software programs? If so, how long?

Question4 - This position will require EXCELLENT phone customer service experience.