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Operations Applications Support Specialist

New Albany, Ohio (Onsite)

Phone + Video

Job Description:

We are seeking a Real Time Operations Applications Support Specialist to support mission-critical Operational Technology (OT) systems that enable the reliable operation of electric transmission and distribution networks. In this role, you will provide application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and SCADA platforms, helping ensure the availability and performance of systems supporting multiple control centers across a large utility environment.

This position is ideal for someone with experience in OT application support, systems administration, or infrastructure support who enjoys troubleshooting complex environments, automating processes, and maintaining high-availability systems.

Responsibilities

• Support and maintain ADMS, EMS, and SCADA applications in a 24/7 operational environment.
• Assist with planning and executing application patching, system maintenance, failover activities, and software upgrades.
• Configure and support operational data archives, including OSI PI/Chronus or similar historian technologies.
• Monitor application performance, system logs, and infrastructure health to proactively identify and resolve issues.
• Troubleshoot application and platform issues while working with internal teams and third-party vendors to restore service.
• Develop and maintain automation scripts using PowerShell, Batch, or Python to streamline deployments and configuration management.
• Perform routine system backups and periodic restoration testing to validate disaster recovery procedures.
• Support the reliability of communications, databases, networking, alarming, logging, and operator interfaces within OT environments.
• Coordinate server updates, patches, and configuration changes while minimizing operational downtime.
• Create and maintain technical documentation, operational procedures, and support documentation.
• Participate in continuous improvement initiatives and help establish best practices for application support.
• Participate in an on-call rotation and provide after-hours support when required.

Required Qualifications

• One of the following:
  • Bachelor's degree in a related field, OR
  • Associate's degree with 2+ years of relevant experience, OR
  • High school diploma/GED with 4+ years of relevant experience.
• Experience supporting one or more of the following:
  • Operational Technology (OT) systems
  • System Administration
  • Application Support
  • SCADA
  • EMS
  • ADMS
  • DMS
  • OMS
  • Cybersecurity or infrastructure environments
• Experience troubleshooting Windows-based applications and enterprise systems.
• Familiarity with networking, databases, server administration, and system monitoring.
• Experience reviewing logs and diagnosing application or infrastructure issues.
• Basic scripting experience with PowerShell, Batch, or Python.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work in a fast-paced, mission-critical environment.

Preferred Qualifications

• Experience supporting utility or industrial Operational Technology environments.
• Familiarity with OSI PI, OSI Chronus, or other historian platforms.
• Experience with SCADA, EMS, DMS, or ADMS platforms.
• Knowledge of disaster recovery, failover processes, and backup validation.
• Understanding of cybersecurity principles within Operational Technology environments.
• Professional certifications such as:
  • CompTIA A+
  • Network+
  • Security+
  • CCNA
  • CCNP
  • CCSP