New Albany, OH · On-site +1
$67K - $199K/yr
The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location What you will do * Owns end-to-end workforce management for Claims operations ...
New Albany, OH · On-site +1
$67K - $199K/yr
The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location What you will do * Owns end-to-end workforce management for Claims operations ...
Columbus, OH · Remote
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
Columbus, OH · Remote
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
Columbus, OH · On-site
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
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Apply Early
Columbus, OH · On-site
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
Apply Early
Columbus, OH · On-site
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
Columbus, OH · On-site
$63K - $74K/yr
Oversee and manage daily employee schedules to ensure adequate staffing levels. * Monitor and ... Remote * Schedule : Full-time * May require additional availability or flexibility for escalations.
Columbus, OH · On-site +1
$90/hr
We manage the administrative side of private practice, including marketing, verifying client insurance benefits, and handling the invoicing/billing process so you can accept insurance without ever ...
Columbus, OH · On-site +1
$90/hr
We manage the administrative side of private practice, including marketing, verifying client insurance benefits, and handling the invoicing/billing process so you can accept insurance without ever ...
Project-Based, Part-Time, 100% Remote, Flexible Hours Description: We are one of the best sales ... Are a self-starter, very organized, and comfortable with daily use of CRM. Required skills and ...
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Apply Early
Project-Based, Part-Time, 100% Remote, Flexible Hours Description: We are one of the best sales ... Are a self-starter, very organized, and comfortable with daily use of CRM. Required skills and ...
Apply Early
Columbus, OH · Remote
$125K - $160K/yr
S. workforce. * Practical command of employee relations, performance management, HR compliance ... Location This is a remote U.S. role, with a strong preference for candidates who can work ...
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Columbus, OH · Remote
$125K - $160K/yr
S. workforce. * Practical command of employee relations, performance management, HR compliance ... Location This is a remote U.S. role, with a strong preference for candidates who can work ...
Delaware, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Delaware, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Columbus, OH · On-site
Working in tandem with Workforce Management staff, managing MSR adherence to schedules, including ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...
Columbus, OH · On-site
Working in tandem with Workforce Management staff, managing MSR adherence to schedules, including ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...
Westerville, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Westerville, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Delaware, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Delaware, OH · On-site
Work part-time, average 20 hours per week during the school year * Earn above-average wages in pay per route, plus potential additional amounts for how long and far you drive * Collaborate with like ...
Columbus, OH · Remote
$64.50 - $85/hr
Design AI-powered solutions for customer service, collections, recruiting, workforce management ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
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Apply Early
Columbus, OH · Remote
$64.50 - $85/hr
Design AI-powered solutions for customer service, collections, recruiting, workforce management ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Apply Early
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site +1
$108K - $181K/yr
You will work closely with crossfunctional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · Remote
$125K - $160K/yr
Own and improve the internal HR function across a growing remote workforce. * Lead the rollout and day-to-day adoption of performance management processes, review cycles, manager accountability, and ...
Columbus, OH · Remote
$125K - $160K/yr
Own and improve the internal HR function across a growing remote workforce. * Lead the rollout and day-to-day adoption of performance management processes, review cycles, manager accountability, and ...
Columbus, OH · On-site
$108K - $181K/yr
You will work closely with cross-functional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Columbus, OH · On-site
$108K - $181K/yr
You will work closely with cross-functional partners in operations, workforce management, and ... Standard office/remote work environment CoverMyMeds and McKesson value diverse perspectives and are ...
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Forecasting and capacity planning, scheduling, workforce management, performance management, IVR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
$25K - $37.5K
5% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$37.5K - $49.9K
26% of jobs
The median wage is $62.4K / yr.
$49.9K - $62.4K
19% of jobs
$62.4K - $74.8K
11% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$74.8K - $87.3K
14% of jobs
$87.3K - $99.7K
10% of jobs
$99.7K - $112.2K
4% of jobs
$112.2K - $124.6K
7% of jobs
$124.6K - $137.1K
1% of jobs
$137.1K - $149.5K
1% of jobs
$149.5K - $162K
1% of jobs
$25K
$76.4K
$162K
$67K - $199K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 19 days ago
5.8
Based on 4,271 frontline employees who took The Breakroom Quiz
78th of 101 rated pharmacies
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
Provides strategic ownership of Claims workforce management by leveraging deep analytical expertise to forecast demand, develop capacity and staffing models, and optimize workforce utilization. Serves as the primary subject matter expert for Claims Workforce Management (WFM), partnering closely with senior leadership and crossfunctional stakeholders to support operational decision-making, performance outcomes, and scalability. Leads workforce planning initiatives, drives process improvements, and delivers actionable insights to ensure claims operations are staffed efficiently, consistently, and in alignment with business objectives.
*The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
What you will do
Owns end-to-end workforce management for Claims operations, including forecasting, capacity planning, staffing models, and resource optimization across multiple work areas.
Analyzes and interprets complex operational, volume, and productivity data to develop actionable workforce strategies that support claims performance, service levels, and financial targets.
Develops demand forecasts and staffing models using historical data, trend analysis, and scenario modeling; provides insights and recommendations to senior leadership.
Serves as the primary owner of staffing assumptions, workforce modeling, and capacity planning for Claims, ensuring alignment with operational strategy and business priorities.
Leverages workforce management tools, statistical models, and analytics to evaluate demand variability, staffing risk, and operational scenarios.
Partners closely with Claims leadership, Finance, HR, and Operational Excellence teams to align workforce strategies with hiring plans, training timelines, and productivity assumptions.
Establishes and maintains standardized WFM processes, documentation, and governance to ensure consistency, accuracy, and transparency across Claims operations.
Identifies opportunities for automation, process improvement, and efficiency initiatives to improve forecasting accuracy and workforce utilization.
Monitors performance metrics and operational outcomes to proactively identify risks, gaps, and opportunities related to staffing and capacity.
Provides guidance and subject matter expertise to leaders and stakeholders on workforce-related decisions, tradeoffs, and operational impacts.
Owns ongoing monitoring of claims performance against performance guarantees and operational commitments; proactively identifies risk and drives workforce reprioritization or resource reallocation to protect SLA, compliance, and financial outcomes.
Supports future scalability of the Claims WFM function, including the potential design and transition to a team-based model as business needs evolve.
Required Qualifications
Minimum 7 years of experience in workforce management, operational analytics, or related roles within healthcare, insurance, or complex operational environments
Demonstrated expertise in forecasting, capacity planning, and workforce modeling
Strong analytical and problem-solving skills with the ability to translate data into executive-level insights and recommendations
Proven ability to operate independently with a high level of ownership and accountability
Strong communication skills and experience influencing leaders without direct authority
Advanced proficiency with workforce management tools, reporting platforms, and data analysis techniques
Experience partnering with senior leadership on staffing strategy and operational planning
Experience designing or evolving workforce management operating models
Strong business acumen with the ability to balance service, quality, cost, and compliance considerations
Education
Bachelor's degree preferred or equivalent combination of relevant experience, training, and professional development
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Health care and social assistance and retail
10,000+ Employees
Woonsocket, RI, US
