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It Support Manager Jobs in Columbus, OH (NOW HIRING)

Proteam Solutions

IT Support Technician

Columbus, OH · On-site

$20 - $27.50/hr

Ability to communicate technical information in non-technical terms. * Excellent written skills for ... Provide technical assistance to end users and support analysts. * Respond to technology service ...

PSI (Proteam Solutions)

IT Support Technician

Columbus, OH · On-site

$20 - $27.50/hr

Ability to communicate technical information in non-technical terms. * Excellent written skills for ... Provide technical assistance to end users and support analysts. * Respond to technology service ...

Cellular Sales

IT Field Support Technician

Columbus, OH · On-site

$23 - $33/hr

IT Field Support Technician Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations.

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See Columbus, OH salary details

$34.5K

$82.7K

$126.2K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Columbus, OH is $82,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Columbus, OH? The most popular types of It Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for It Support Manager jobs? Cities near Columbus, OH with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 80% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,653 per year, or $39.7 per hour.

IT Field Support Technician

Cellular Sales Verizon Authorized Retailer

Columbus, OH

$23 - $33/hr

Full-time

Posted 5 days ago

Job description

Overview

IT Field Support Technician

Classification
Non-Exempt

Reports to
IT Field Support Manager

JOB DESCRIPTION

Summary/Objective
Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.

Essential Functions

  1. Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
  2. Assist with identifying problems and providing potential resolutions.
  3. Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
  4. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
  5. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
  6. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
  7. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
  8. Maintains up to date knowledge of company software, hardware and approved documented procedures.
  9. Schedules preventative maintenance on company owned vehicle.
  10. Escalate and schedules vendor services as necessary.
  11. Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
  12. Manage and track inventory stockroom(s) for designated territory according to team standards.
  13. Responsible for expense records and reports for company provided procurement card.

Competencies

  1. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  2. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  3. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  5. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  6. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job is in a store/retail environment.

Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

Travel
30-60%

Required Education and Experience

  1. HS diploma
  2. Minimum 3 years verifiable technology support

Preferred Education and Experience

  1. Two or four year degree
  2. Industry certifications a plus
  3. Understanding of ITIL

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  1. Ability to deal with stress and changing priorities.
  2. Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
  3. Excellent interpersonal skills with the ability to work both independently and as part of a team.
  4. Strong troubleshooting skills
  5. Must possess a valid US driver's license with a clean driving history for the past 3 years.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$23-$33 an hour

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