Direct Hit Logistics Jobs Near Me

• Own Outbound Logistics (everything from the moment an order leaves the facility until it's delivered or returned), the UPS relationship, carrier performance and RTS/returns root-cause analysis, weather- and environmental-driven shipment decisions, compliant cold-chain outbound packaging and documentation, and RFID tracking integration with UPS for outbound visibility.
• Serve as Gifthealth's dedicated point of contact with UPS, building a relationship deep enough to escalate fast, negotiate well, and get ahead of service issues before they hit patients.
• Own UPS service-level scorecards, rate and surcharge review, claims resolution, and contract negotiation touchpoints.
• Investigate why product is coming back — undeliverable addresses, missed delivery windows, weather and storm disruption, forecast/demand mismatches — and build the reporting to explain it, not just react to it.
• Maintain hands-on knowledge of packaging standards, validation protocols, and monitoring for outbound medications requiring controlled temperature ranges (2–8°C refrigerated, frozen, or ambient-sensitive).
• Maintain working familiarity with DEA controlled-substance shipping rules and HIPAA requirements governing shipment documentation, plus understanding of URAC and/or ACHC standards as they apply to outbound distribution.
• Work comfortably with pharmacy dispensing and shipping platforms (e.g., BestRx, Power Line, or comparable systems) and adapt to Gifthealth's internal stack.
• Own the recently installed RFID communication integration with UPS for enhanced shipment tracking and visibility, and partner closely with Operations on outbound flow at the Columbus and Mesa facilities — collaborating to streamline pick, pack, and ship performance rather than owning or running it directly.
• Lead and develop a team responsible for outbound logistics performance and returns handling.

• Bachelor's degree in supply chain, operations management, business, or a related field, or equivalent work experience.
• APICS/CSCP, Lean, or Six Sigma credentials are a plus but not required if the experience speaks for itself.
• 5–8+ years in logistics, transportation, or carrier management with an outbound/distribution focus, including 2+ years leading a team.
• Direct experience managing a carrier relationship (UPS strongly preferred) as the primary or dedicated account contact, including service reviews and contract/rate conversations.
• Track record analyzing returns, delivery exceptions, or RTS data and turning it into a forecasting or prevention program; healthcare, pharmacy, or cold-chain shipping experience is a strong plus.
• Experience with cold-chain or temperature-controlled outbound shipping, including packaging validation and monitoring.
• Familiarity with DEA, HIPAA, or URAC/ACHC requirements as they apply to outbound pharmacy shipments.
• Comfortable with data: builds or reads dashboards/reports on delivery performance, RTS rates, and weather-driven disruption trends without waiting on someone else to hand them the analysis.
• Experience with WMS/TMS platforms and ERP systems (e.g., Acumatica) a plus.
• A demonstrated pattern of proposing non-obvious solutions; this role calls for someone who thinks outside the box, not someone who runs the standard playbook well.

Demonstrates expertise in outbound logistics management, including carrier relationship management, cold-chain shipping compliance, and data analysis for performance improvement. Proven ability to lead teams and develop innovative solutions in a fast-paced environment.