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Join a dynamic change management team that drives transformative change by collaborating with senior leaders to successfully deliver business outcomes for strategic transformation initiatives. The change practitioner in Operational Excellence will develop people-centered change plan activities for strategic transformation efforts. Our mission is to support and enable a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Change Management - Process Improvement Associate II within JPMorganChase, you will play a pivotal role in driving change adoption and usage in support of continuous improvement programs and reducing risk by supporting continuous process improvement programs. Leveraging your broad knowledge of change management methodologies, will serve as a trusted support partner to senior change practitioners, project leaders and stakeholders by delivering recommendations, implementing plans and executing change tasks to achieve business improvement. Your role will identify impacts, generate innovative solutions, and reduce risk. You will be expected to use AI tools to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and complete tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI transformation efforts.
Job responsibilities

• Manage one or more small or moderately complex transformation projects, or workstreams, (as a change practitioner) that drive the support and adoption of impacted stakeholder groups.
• Apply a structured methodology/process and lead change management activities for business transformational initiatives.
• Partner with project team members to manage stakeholders, develop frameworks and insights to address organizational changes, and functional strategic development efforts.
• Consult and coach project teams, support and engage senior leaders and other stakeholders.
• Support the design, development, delivery and management of change communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Identify, analyze and prepare people-focused risk mitigation tactics and resistance response.
• Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Manage/complete tasks related to the standard execution and upkeep of a change management methodology or portfolio for the Marketing organization.
• Apply project management skills to manage change initiatives.
• Maintain and report KPIs/metrics for the change initiatives you lead.

Required qualifications, capabilities, and skills

• Project management/people-focused change management experience.
• Proven executive-level communication skills.
• Demonstrated ability in leading and supporting end-to-end transformation initiatives of various sizes and complexity.
• Demonstrated problem-solving skills, including the ability to define problems and identify and prioritize key issues.
• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
• Experienced in creating presentations, both written and verbal, tailored for all audiences.

Preferred qualifications, capabilities, and skills

• Prosci or other change management certification.
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.