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System and Desktop Administrator at E2 Optics!

Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.  At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win.  If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next.

Working as a member of the Information Technology team, the System and Desktop Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful in their position.

• Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. 
• Promotes company Core Values to foster and safeguard family-centric culture.
• Manage PC setup and deployment for new employees using department standard processes.
• Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.
• Provide support during and after-hours for remote users.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
• Train people in computer system use.
• The individual in this role should be able and willing to travel as required by E2 Optics.

• High school diploma or GED required.
• Associates degree preferred
• At least 1 year of progressive experience in a technology field.
• Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required.
• Demonstrated ability to focus on the objectives while providing instruction and remain calm.
• Customer Service experience preferred
• Ability to research solutions or information regarding technical issues.
• Communication skills
• This position requires handling confidential information in an appropriate manner.Customer interactions must be handled with diplomacy and tact.
• The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional manner 

• Competitive pay
• Opportunities for professional development and career growth.
• BICSI training facilities
• A supportive and inclusive work environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

The standard work environment for this position is an indoors business office and construction environment. The noise level in the work environment is usually moderate. This role requires sitting, use of hands and arms, verbal communication, and occasional physical movement such as stooping or kneeling. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so. The employee may also be required to work in tight and confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.