Work you'll do As a Manager in Deloitte Consulting's Customer offering portfolio, you will help ... knowledge management, process redesign, and workforce optimization * Helping clients use AI ...
Work you'll do As a Manager in Deloitte Consulting's Customer offering portfolio, you will help ... knowledge management, process redesign, and workforce optimization * Helping clients use AI ...
Deloitte US Chinese Services Group (CSG) - Project Management Senior Consultant About US CSG ... Sound knowledge of business fundamentals and the US-China business environment * Strong computer ...
Deloitte US Chinese Services Group (CSG) - Project Management Senior Consultant About US CSG ... Sound knowledge of business fundamentals and the US-China business environment * Strong computer ...
Oracle Finance Cloud Functional Consultant - Project Delivery Senior Consultant
Columbus, OH · On-site
Drive finance-domain knowledge management by sharing solutions and best practices across functional ... If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project ...
Oracle Finance Cloud Functional Consultant - Project Delivery Senior Consultant
Columbus, OH · On-site
Drive finance-domain knowledge management by sharing solutions and best practices across functional ... If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project ...
... Strong working knowledge of Microsoft Office, specifically Microsoft Word, Microsoft Excel ... Technical Writing, Analysis, MS Office, Visio Manoj Kumar Senior Recruiting Manager Data Systems ...
Quick apply
... Strong working knowledge of Microsoft Office, specifically Microsoft Word, Microsoft Excel ... Technical Writing, Analysis, MS Office, Visio Manoj Kumar Senior Recruiting Manager Data Systems ...
Overview Deloitte Technology US (DT-US), an internal enterprise technology organization within ... Strong knowledge of software licensing models and lifecycle management Experience with ServiceNow ...
Overview Deloitte Technology US (DT-US), an internal enterprise technology organization within ... Strong knowledge of software licensing models and lifecycle management Experience with ServiceNow ...
... case management, knowledge management, employee portal experiences, and workflow enablement A ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
... case management, knowledge management, employee portal experiences, and workflow enablement A ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
... Deloitte GPS Practice. Possesses a strong working knowledge of Federal Acquisition Regulations, and commercial contracting principles. Supports the execution of all facets of the contract life cycle.
... Deloitte GPS Practice. Possesses a strong working knowledge of Federal Acquisition Regulations, and commercial contracting principles. Supports the execution of all facets of the contract life cycle.
The team Powered by Deloitte's deep industry knowledge, research capabilities, and global reach ... Excellent stakeholder management and interpersonal skills, including the confidence to interact ...
The team Powered by Deloitte's deep industry knowledge, research capabilities, and global reach ... Excellent stakeholder management and interpersonal skills, including the confidence to interact ...
Tax Manager - Private Wealth
$107K - $140K/yr
The Team At Deloitte Tax LLP, our Private Wealth team focuses on the specialized needs of the ultra ... Knowledge of fund accounting and general ledger accounting The wage range for this role takes into ...
Tax Manager - Private Wealth
$107K - $140K/yr
The Team At Deloitte Tax LLP, our Private Wealth team focuses on the specialized needs of the ultra ... Knowledge of fund accounting and general ledger accounting The wage range for this role takes into ...
Services Associate, Risk & Compliance (Tracking & Trading/Broker Data Import Program)
Columbus, OH · On-site
Gain a robust knowledge of Deloitte policies to provide guidance to professionals, resolve customer ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Services Associate, Risk & Compliance (Tracking & Trading/Broker Data Import Program)
Columbus, OH · On-site
Gain a robust knowledge of Deloitte policies to provide guidance to professionals, resolve customer ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
... knowledge transfer A successful candidate would possess these skills: * Ability to work ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
... knowledge transfer A successful candidate would possess these skills: * Ability to work ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional FP&A knowledge and implementation/deployment experience of EPM systems * Experience ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional FP&A knowledge and implementation/deployment experience of EPM systems * Experience ...
Manager, Audit & Assurance Growth
$100K - $131K/yr
Knowledge of Salesforce or other CRM a plus The wage range for this role takes into account the ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
Manager, Audit & Assurance Growth
$100K - $131K/yr
Knowledge of Salesforce or other CRM a plus The wage range for this role takes into account the ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Maintain a high level of expertise and current knowledge of all features of the Dynamics 365 ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Maintain a high level of expertise and current knowledge of all features of the Dynamics 365 ...
Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments ... Provide insight and knowledge of investment management business models, industry dynamics, and ...
Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments ... Provide insight and knowledge of investment management business models, industry dynamics, and ...
... Manager 1), you will: * Lead the technology strategy and investment roadmap for Deloitte's real ... Deep knowledge of workplace technology domains including AV/VC, conferencing, network ...
... Manager 1), you will: * Lead the technology strategy and investment roadmap for Deloitte's real ... Deep knowledge of workplace technology domains including AV/VC, conferencing, network ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge of financial processes and systems * Demonstrated experience leading the ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge of financial processes and systems * Demonstrated experience leading the ...
Senior Manager, Functional Transformation
$105K - $143K/yr
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Drive the design and implementation of data, reporting, and performance management solutions that ...
Senior Manager, Functional Transformation
$105K - $143K/yr
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Drive the design and implementation of data, reporting, and performance management solutions that ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Demonstrated knowledge in some combination of the following: Procure-to-Pay (PTP), Order-to-Cash ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Demonstrated knowledge in some combination of the following: Procure-to-Pay (PTP), Order-to-Cash ...
The Federal Direct Tax team within the US Firms Tax ("USFT") group of the Deloitte US Firms is ... Foundational knowledge of federal partnership tax fundamentals and compliance concepts * Strong ...
The Federal Direct Tax team within the US Firms Tax ("USFT") group of the Deloitte US Firms is ... Foundational knowledge of federal partnership tax fundamentals and compliance concepts * Strong ...
Deloitte Knowledge Management information
See salary details
$27K - $36.3K
11% of jobs
$36.3K - $45.6K
12% of jobs
$46.8K is the 25th percentile. Wages below this are outliers.
$45.6K - $55K
19% of jobs
The median wage is $59.3K / yr.
$55K - $64.3K
17% of jobs
$64.3K - $73.6K
12% of jobs
$80.6K is the 75th percentile. Wages above this are outliers.
$73.6K - $82.9K
5% of jobs
$82.9K - $92.2K
5% of jobs
$92.2K - $101.5K
9% of jobs
$101.5K - $110.9K
1% of jobs
$110.9K - $120.2K
5% of jobs
$120.2K - $129.5K
3% of jobs
$27K
$69.6K
$129.5K
How much do deloitte knowledge management jobs pay per year?
As of Jul 27, 2026, the average yearly pay for deloitte knowledge management in the United States is $69,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $85,500.00 per year, depending on experience, location, and employer.
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Other
Posted 2 days ago
Deloitte rating
8.1
Based on 91 frontline employees who took The Breakroom Quiz
58th of 150 rated financial services
Job description
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not ty...