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Job Summary:
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. The Internal Systems Engineer (Applied AI) role is focused on building AI-powered tools and maintaining a shared agent platform to enhance Customer Operations teams, ensuring effective integration of applied AI into workflows.
Responsibilities:
• Building AI-powered tools and agents.
• Integrate applied AI into workflows using modern frameworks.
• Consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools.
• Building and maintaining a shared agent platform.
• Build and maintain the templates, approved patterns, and deployment infrastructure.
• Develop custom FreshDesk widgets to support our agents.
• Own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
Qualifications:
Required:
• Proven experience building, hosting, and maintaining applications and tools.
• Comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems.
• Deep experience working with REST APIs.
• Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph).
• Experience setting up and running evals for LLM outputs.
• Experience building systems that grade, evaluate, and test AI responses for accuracy and safety.
• Understanding of CI/CD for AI systems and can build regression testing pipelines.
• Ability to design templates, abstractions, and deployment patterns that other people can use.
• Ability to map out complex operational workflows before building.
• Ability to work closely with non-technical business stakeholders.
• Ability to teach non-technical persons how to build their first agent.
• Self-starter who thrives in an agile environment.
• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.
Preferred:
• Experience building agentic workflows to manage household tasks in free time.
• Experience with personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.
Company:
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Founded in 2008, the company is headquartered in Fort Thomas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.