• Build and maintain the company's Operations Manual.
• Create high-level process documentation, detailed SOPs, employee training manuals, and a searchable knowledge base.
• Design and improve workflows across every department.
• Develop scalable systems that reduce manual work and increase efficiency.
• Assist with recruiting, onboarding, and training future team members.
• Manage projects and ensure deadlines are met.
• Organize company documentation and internal processes.
• Coordinate communication between departments.
• Research and implement new software and business tools.
• Build AI-powered workflows and business automations.
• Assist with CRM management and customer communication workflows.
• Create reports, dashboards, and KPI tracking.
• Continuously identify inefficiencies and recommend improvements.
• Work directly with ownership to turn ideas into documented, repeatable systems.
Skill Set
• Open to FIlipinos only based in the Philippines • Excellent written and verbal English communication. • 3+ years in Operations Management, Executive Assistance, Project Management, Business Administration, or a similar role. • Exceptional organizational skills and attention to detail. • Strong problem-solving and analytical thinking. • Ability to work independently with minimal supervision. • Experience documenting SOPs, workflows, and business processes. • Comfortable managing multiple projects simultaneously. • Reliable high-speed internet and a professional home office. • Strong sense of ownership and accountability. Preferred Software Experience • HighLevel (GoHighLevel) - CRM management, pipelines, workflows, AI integrations, automations, forms, calendars, and customer communication. • ClickUp, Asana, or Monday.com - Project and task management. • Slack - Internal team communication and collaboration. • Google Workspace - Docs, Sheets, Drive, Gmail, Calendar. • Microsoft Office** - Word, Excel, PowerPoint. • ChatGPT** and other AI tools for documentation, research, and workflow development. • Zapier**, **Make**, or **n8n** automation platforms. • Experience working with CRM systems and business process automation. • Basic understanding of APIs and AI integrations is a plus.