Cisco Network Support Engineer Jobs Near Me

Cisco Network Engineer
On-Site
Interviews will be in-person at 30 West Spring Street, Columbus, OH
Long Term Contract

Knowledge of:

• oral & written communication tools & techniques,
• customer support & personal service,
• technical writing & documentation practices,
• state & Ohio Bureau of Workers’ Compensation (BWC) policy & procedures,
• mathematic principles relative to assigned area in IT,
• telecommunications,
• capabilities & applications of network equipment including hubs, routers, switches, bridges, servers, & related hardware,
• IT principles, methods & practices in assigned specialty area,
• multiple technology domains,
• software distribution tools & configuration management & mechanisms,
• organizations operation environment, topology, & protocols,
• Local Area Network (LAN) & Wide Area Network (WAN) principles & concepts,
• Back-up & recovery techniques,
• performance monitoring methods,
• basic internet server maintenance techniques,
• installation & configuration procedures,
• internet clients (e.g., browsers, streaming video, system administration methods & procedures),
• network hardware platforms (e.g., Cisco switches, routers, firewalls, wireless infrastructure),
• network operating systems (e.g., Cisco IOS and IOS-XE),
• installation & configuration procedures,
• technology design,
• utilization of Command Line Interface (CLI),
• Cisco technology platforms (e.g., Cisco Catalyst/DNA Center, Identity Services Engine, TACACs+),
• routing protocols (e.g., Border Gateway Protocol (BGP) and Open Shortest Path First (OSPF), TCP/IP, VLANs, Spanning Tree Protocol (STP), Quality of Service (QoS), Traffic Shaping, Simple Network Management Protocol (SNMP) for device monitoring),
• SolarWinds Network Configuration Manager (NCM) for configuration backups and compliance checks,
• Network Performance Monitor (NPM) for network monitoring, alerting, and performance analysis,
• IP Address Management in central management IPV4/IPV6 address spaces and automate IP allocation,
• Copper ethernet cabling (Cat5e, Cat6, Cat6a) and fiber cabling (single-mode, multi-mode),
• basic electrical power (e.g., various plugs and receptacles, wattage, current, voltage, requirements, etc.), along with enterprise class UPSs,
• ITIL Framework and best IT Service Management (ITSM) practices.

Skill in:

• reading comprehension,
• speaking,
• service orientation,
• installation,
• troubleshooting,
• critical thinking,
• operation monitoring,
• judgment & decision making,
• systems analysis,
• systems evaluations,
• operation analysis,
• identifying & specifying business requirements,
• using data recovery tools & techniques & systems evaluation,
• & complex problem solving;
• Configuring, deploying, administering, optimizing, and troubleshooting Cisco routers (e.g., Catalyst 8200, 8300, 8500 series),
• Cisco switches (e.g., Catalyst 9200, 9300, 9400, 9500 series),
• Cisco Adaptive Security Appliance (ASA) and Firepower,
• Cisco wireless infrastructure (e.g., WLCs and APs),
• Cisco Identity Services Engine (ISE) for network access control, 802.1x, profiling, and policy enforcement,
• TACACS+ (e.g., for centralized authentication and device access control);
• Cisco Catalyst/DNA Center to perform network automation, assurance and performance monitoring, and software image management (SWIM),
• SNMPc application;
• IP Address management Tools (e.g., EasyIP) to centrally manage IPV4/UPV6 address spaces, and automate IP allocation;
• writing, reviewing, and optimizing Cisco switch configuration (e.g., VLANs, trunking, STP and RSTP, EtherChannel, QoS, etc.);
• implementing, configuring, administering, and supporting BGP and OSPF routing protocols,
• VPN technologies (IPsec, and GRE),
• port channels (EtherChannel/LAG) using LACP,
• First Hop Redundancy Protocols (e.g., HSRP and GLBP),
• BWC''s DUO implementation for multi-factor authentication;
• using tools (e.g., Wireshark and Omni Peek) to perform packet capture and deep-dive analysis;
• cable termination, including RJ-45 connectors, patch panels;
• utilizing productivity tools (e.g., Word, Excel, Visio, SharePoint, OneNote) to create and update digital artifacts that document processes, procedures, logical and physical configuration (e.g., diagrams), etc.;
• creation, updating, and resolution of various types of tickets in ITSM System, along with creation and updating of asset records in the same. (e.g., ServiceNow);
• using cable testers and light meters to validate cable integrity;
• installing and managing rack equipment, patch panels, cable trays.

Ability to:

• prepare meaningful, accurate & concise reports,
• stay abreast of current technologies in area of IT assigned,
• & define problems, collect data, establish facts & draw valid conclusions.
• Discuss, explain, and establish understanding surrounding technology-oriented topics of varying complexity to all levels of the organization, including management.

Required Skills 

• Cisco platforms and technologies, including IOS/IOS-XE, Catalyst series, DNA Center, Identity Services Engine (ISE), TACACS+, Spanning Tree, VLANs, QoS    10+ Years
• Installation, configuration, optimization, and troubleshooting of Cisco routers, switches, firewall platforms, wireless controllers, and access points    10+ Years
• Experience implementing and supporting advanced routing, VPN technologies, port channels, and first-hop redundancy    10+ Years
• Experience terminating copper and fiber cabling, validating cabling with testers/light meters, and managing rack infrastructure    10+ Years
• Cisco Certified Network Associate (CCNA)    Required
• Knowledge in productivity and documentation tools (Word, Excel, Visio, SharePoint) for diagrams, procedures, and asset documentation
• Cisco Certified Network Professional (CCNP)    Highly Desired