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Job Summary
The Columbus Crew is seeking a tech-savvy, service-oriented Support Services Intern to serve our fans, staff, and coaches. This role is ideal for someone passionate about IT support, eager to learn, and ready to provide hands-on assistance in a fast paced, team-oriented environment. Candidates must be a problem solver, have the capacity to work independently, and be a team player. Strong verbal and written communication skills are a must along with the ability to interact professionally with executives, managers, coaches, and partners. The ability to prioritize multiple projects is critical. The successful candidate will serve as the first point of contact for all Front Office technology support questions or issues. The ability to manage projects, coordinate with multiple departments, work with a sense of urgency and diplomacy, and take the initiative to contribute to the overall success of the club is paramount.
Job Responsibilities
• Provide first and second level technical support to staff in a timely manner.
• General IT Knowledge - Installing and configuring computer hardware, software, and printers.
• Laptop and desktop troubleshooting (Windows and Mac).
• Provide A/V support where and when as needed.
• Setup and tear down of event related functions as needed.
• Provide mobile device support with iOS, Android, and Microsoft products.
• Troubleshoot network communication issues and end user network connectivity.
• IT support at various locations including ScottsMiracle-Gro Field, Historic Crew Stadium, Ohio Health Performance Center, and Municipal Light Plant.
• Help desk support and event support which may include nights and weekends.
• Creates technical documentation of support issues and user guides.
Required Skills and Qualifications:
• Currently enrolled or completed in a relevant degree program (e.g., Information Technology, or related field).
• Strong understanding of computer hardware, software, and networking fundamentals.
• Basic knowledge of operating systems (e.g., Windows, MacOS, Linux) and productivity tools.
• Excellent problem-solving skills.
• Strong communication, customer service and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt in a dynamic environment.
Preferred Skills and Qualifications:
• Coursework or experience in areas such as cybersecurity, network administration, or database management.
• Experience with ticketing systems (e.g. ServiceDesk Plus).
• Familiarity with Active Directory, Office 365, and remote support tools (e.g. NinjaRMM).
• Previous internship or relevant work experience in IT support.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.