6 Vanguard Client Relations Associate Jobs Hiring Near You

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

The Senior Manager, Fraud Strategy will provide technical expertise and oversee complex fraud analytics, and risk mitigation across the enterprise. This role will identify, report, and assist with the recommendation, development, implementation and monitoring of risk prevention and data programs.

Core responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

• Manages and leads projects and processes related to fraud analytics, reporting and planning, including governance frameworks, data structures, and deliverables. Reviews analytics and statistics knowledge to determine risk and recommend plans.

• Collects, analyzes, and communicates statistics related to daily fraud mitigation operations to leadership and other stakeholders.

• Analyzes and supports the delivery of products and reviews the validation of scalable analyses. Reviews products to ensure they meet stakeholders' needs. Builds and manages vendor relationships supporting the delivery of analytical capabilities.

• Ensures alignment between department or team deliverables and enterprise goals.

• Develops strategic relationships to understand business processes to develop risk mitigation processes. Leads the team as they bring structure to requests and translates requirements into an analytic approach. Provides team's recommendations to key business partners as needed.

• Develops understanding of industry trends. Advocates to ensure implementation of governance practices.

• Participates in special projects and performs other duties as assigned. 

Qualifications

• Minimum of five years related work experience.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.