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USI Insurance Services
USI Insurance Services

61 Usi Insurance Services Insurance Associate Jobs Hiring Near You

USI Holdings Corporation

Senior ERISA Attorney

... of USI Insurance Services ("USI"). To learn more, visit usicg.com or follow us on LinkedIn ... USI offers employee programs that recognize outstanding achievement and help our associates lead ...

HUB

Personal Insurance Associate

Winnipeg, MB · On-site

The Personal Insurance Associate is responsible for the reception of documentation and orderly ... Minimum one year customer service experience * Demonstrated basic knowledge of personal and ...

PNC Bank

Insurance Associate - Midland

Midtown, TN · On-site +1

As an Insurance Associate within PNC's Midland organization, you will be based within the PNC ... loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal ...

HUB

Commercial Insurance Associate

Calgary, AB

As a Commercial Insurance Associate, you'll build relationships with new and existing clients ... You'll educate clients on what HUB offers, maintain a high standard of client service, and ...

Acera Insurance

Associate, Personal Insurance

Surrey, BC

CA$45K - CA$60K/yr

ASSOCIATE, PERSONAL INSURANCE The successful candidate will provide administrative support for our Client Advisors by processing various transactions within the broker management system that covers ...

janney

... existing associates. What you are good at: * Analytical ability - Able to effectively review ... Providing exceptional client service * Utilize analytical skills to identify possible process and ...

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USI Insurance Services Jobs Information

Do workers at USI Insurance Services get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Does USI Insurance Services pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

At USI Insurance Services, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from USI Insurance Services affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at USI Insurance Services?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at USI Insurance Services worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2026.

Do USI Insurance Services workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it for USI Insurance Services workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to get time off at USI Insurance Services?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do USI Insurance Services managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at USI Insurance Services spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at USI Insurance Services?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at USI Insurance Services good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at USI Insurance Services feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at USI Insurance Services get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at USI Insurance Services?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at USI Insurance Services enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at USI Insurance Services recommend working with their team?

Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at USI Insurance Services?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at USI Insurance Services?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think USI Insurance Services’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how USI Insurance Services is doing?

Most people feel well informed about how the company is doing.
87% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Insurance Associate jobs?
What are the most popular jobs at Usi Insurance Services?
What are the most popular categories at Usi Insurance Services?
Infographic showing various Insurance Associate job openings at Usi Insurance Services in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative - IB

USI Insurance Services

Matawan, NJ • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

USI Insurance Services rating

8.8

Company rating: 8.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Job Title

Locations NJ - Matawan

General Description

Provide a high level of customer service and client retention. Demonstrate thorough knowledge of all programs, client base, and systems. Maintain a working knowledge of all operations in the department.

Responsibilities

•Professionally handle all incoming and outbound client calls. Includes documenting, researching, completing forms, and following up as needed. •Work with customers and carriers to resolve claims issues for assigned clients. •Process all incoming work volume within the established goals and parameters. •Review pending client issues to ensure completion and follow up on open items. Includes acknowledgement within 24 hours and follow-up/resolution within 3 business days. •Contribute to the team's customer service phone goals for Average Speed of Answer and Abandonment Rate. •Consult with assigned clients on annual open enrollment renewal. Includes options and alternative carriers. •Assist with accounting related tasks. Includes contacting clients with delinquent and non-payment accounts to obtain payment. Generate billing discrepancies reports and correct billing errors. •Assist account executives and sales producers with client issues and sales support tasks. •Support assigned team in new business case implementation and/or existing customer changes. Includes assistance as needed with set up of ancillary accounts. •Complete outreach calls to new clients during their transition to USI, including: •Proactively contact for renewal and retention of all assigned accounts. •Follow-up with clients requesting cancellations. •Provide monthly report of accounts, including cancellation reason. •Demonstrate thorough knowledge of all assigned clients. Includes key contacts within a company or association, product lines, and processing procedures. •Make scheduled courtesy calls to assigned accounts. •Maintain strong relationships with carriers. •Advise management of escalated system issues affecting retention and service levels.

Knowledge, Skills, and Abilities

•2 years + of insurance experience. •High school diploma or equivalent required. •Must hold a current insurance license or willing to obtain. •Comfortable with internet-based programs and Microsoft Office products. •Detail oriented and prioritizes accuracy. •Strong verbal, written, and interpersonal communication skills. •Strong organizational, multi-tasking, and prioritizing skills. •Ability to work in a team environment and across all organizational levels. •Ability to be flexible and adaptable to changing priorities and deadlines. •Ability to follow policies, procedures, and regulations.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Salary Range: $45,000-$50,000 (depends on experience) This is a bonus-eligible position with a target incentive of 5%

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