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Unisys
Unisys

60 Unisys Customer Service Jobs Hiring Near You

Unisys

Tech Service Desk

Respond to and resolve customer requests, in relation to software, hardware and network operations ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys

Tech Service Desk

Salt Lake City, UT · On-site

... and resolve customer requests, in relation to software, hardware and network operations ... Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match ...

Unisys

Tech Service Desk

Salt Lake City, UT · On-site

Respond to and resolve customer requests, in relation to software, hardware and network operations ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys Corporation

Tech Service Desk

Hopkins, MN · On-site

Respond to and resolve customer requests, in relation to software, hardware and network operations ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys

Sr Service Desk Agent

Concord, NC · On-site +1

Respond to and resolve customer requests, in relation to software, hardware and network operations ... Government. Unisys is proud to be an equal opportunity employer that considers all qualified ...

Unisys

Technical Service Desk Agent

$17.50 - $22.25/hr

Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys

Technical Service Desk Agent

$17.50 - $22.25/hr

Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys

Field Engineer Technician

Norwich, CT · On-site

Great Customer Service Skills are required. Key Responsibilities * Provides the full range of field ... Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process.

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys Corporation

Sr Service Desk Agent

Augusta, GA · On-site

Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service ... Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting ...

Unisys

Field Engineer Technician

Norwich, CT · On-site

Great Customer Service Skills are required. Key Responsibilities * Provides the full range of field ... Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process.

Unisys

Field Engineer Technician

Norwich, CT · On-site

Great Customer Service Skills are required. Key Responsibilities * Provides the full range of field ... Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process.

Unisys

Field Engineer Technician

Norwich, CT · On-site

Great Customer Service Skills are required. Key Responsibilities * Provides the full range of field ... Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process.

Unisys

Vendor/Platform Manager

Strategic Process Optimization Work closely with the customer's Service Delivery Manager to ... The individual counts at Unisys - be a trusted team member and have supportive supervisors

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Unisys Jobs Information

What is it like to work at Unisys?

Unisys is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. The company's structure is organized into various teams, including software development, consulting, and managed services, which work together to deliver end-to-end solutions to clients across multiple industries. Working at Unisys may appeal to candidates who are interested in a dynamic and challenging environment, with opportunities to work on complex projects, develop new skills, and contribute to the company's mission of helping clients succeed in a rapidly changing world.

What makes Unisys an attractive place to work?

Unisys is a leading IT services company that has been a trusted partner to governments and businesses for over 50 years, providing innovative solutions to complex problems. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop their skills in a stable and secure setting. Joining Unisys can provide professionals with a chance to make a meaningful impact, drive business growth, and advance their careers in a company that values expertise, diversity, and community involvement.

Do workers at Unisys get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and August 2026.

Does Unisys pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

At Unisys, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and August 2026.

Is the health insurance from Unisys affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Unisys?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 14 people who took the Breakroom Quiz between July 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between February 2025 and July 2026.

Do workers at Unisys worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and August 2026.

Do Unisys workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Unisys workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and July 2026.

How easy is it to get time off at Unisys?

Some people find it hard to get time off.
55% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Unisys managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Unisys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Unisys?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Unisys good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Unisys feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
42% of people say they’re not treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Unisys get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Unisys?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Unisys enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Unisys recommend working with their team?

Not many people recommend working with their team.
74% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Unisys?

Most people didn’t get enough training when they started.
76% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Unisys?

Most people aren’t given support to advance their career here.
In the last year, 91% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Unisys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Unisys is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

What are the most popular job types at Unisys?

    What are the most popular jobs at Unisys?

    What are the most popular categories at Unisys?

    Infographic showing various Customer Service job openings at Unisys in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Contract. Highlights an 55% Physical, 2% Hybrid, and 43% Remote job distribution.

    Customer Service Desk Agent - (Mortgage Support) Remote

    Unisys

    Remote

    $17.50 - $22.25/hr

    Full-time

    Re-posted 19 days ago

    Unisys rating

    5.4

    Company rating: 5.4 out of 10

    Based on 23 frontline employees who took The Breakroom Quiz

    208th of 225 rated it services

    Job description

    What success looks like in this role:
    Key Functions:
    Answering and Routing Calls: Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
    Problem Solving: They diagnose issues, answer product or service questions, and provide solutions in real time.
    Customer Engagement: Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction.
    Documentation: They document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference.
    Follow-Up: Agents may schedule callbacks, send follow-up emails, or escalate issues to higher-level support when necessary.
    Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
    Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers.
    Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads.
    Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies.
    Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.
    Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes.
    Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
    Managing Call Escalations: Recognizing when a customer's issue requires escalation to a supervisor.
    Maintaining Professionalism: Demonstrating courteous and respectful behavior at all times.
    Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).
    Maintain In Office adherence
    Muti Tasking will be involved in the day to day operations. Must be able to muti task. Speak to the user and fill out your ticket, simultaneously.
    You will be successful in this role if you have:
    High School Diploma or GED required
    May require technical certification or Associate Degree
    Generally, 1-2years' experience in area of responsibility
    Call Center experience
    Able to Muti-Task during the job.
    Customer Service experience within a call center environment.
    This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
    This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

    What Unisys employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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