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60 Ul Solutions Customer Service Jobs Hiring Near You

UL Solutions

Pre-Sales Solution Architect

Northbrook, IL · On-site +1

$149K - $177.50K/yr

... UL Solutions Software & Services. Drive deep discussions with customers and sales assets that align customer needs to UL Products. Own and Drive sales cycles to completion by leveraging technical ...

UL Solutions

Senior Counsel - M&A

Northbrook, IL · Hybrid

$190K - $220K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Sales Process Specialist

Toronto, ON · Hybrid

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Sales Process Specialist

Toronto, ON · Hybrid

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Software Sales Engineer - Ultrus

Chicago, IL · Hybrid

$149K - $177.50K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Senior Counsel - M&A

Northbrook, IL · On-site

$190K - $220K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Sales Process Specialist

Varennes, QC · Hybrid

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Sales Support Supervisor

Northbrook, IL · Hybrid

$87.50K - $106.25K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

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All JobsUl Solutions Customer Service Jobs

UL Solutions Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at UL Solutions get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.

Does UL Solutions pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Is the health insurance from UL Solutions affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers at UL Solutions worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at UL Solutions?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do UL Solutions managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at UL Solutions do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
90% of people report that they don’t do extra unpaid work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at UL Solutions?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at UL Solutions?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at UL Solutions?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at UL Solutions?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think UL Solutions’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers feel well informed about how UL Solutions is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.
What are the most popular jobs at Ul Solutions?
What are the most popular categories at Ul Solutions?
Infographic showing various Customer Service job openings at Ul Solutions in the United States as of May 2026, with employment types broken down into 2% Internship, 93% Full Time, 2% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Sales Specialist - Microgrid Software Solutions

UL Solutions

Latham, NY • On-site

Full-time

Posted 21 days ago

UL Solutions rating

8.5

Company rating: 8.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

19th of 103 rated laboratories

Job description

Job Description
UL Solutions is seeking a Technical Sales Specialist with expertise in microgrids and distributed energy systems. This role blends technical acumen, consultative selling, and customer-facing engagement to drive growth of the HOMER software portfolio. The ideal candidate excels at communicating complex concepts, presenting to diverse audiences, and closing high-value B2B opportunities.
As a member of the sales team, you will be responsible for supporting the sales of the HOMER Pro and HOMER Grid software to engineering firms, developers, utilities, and other firms across the industry.
Work model: Fully remote or if local to a UL office, hybrid 3 days a week on-site, working from any UL Solutions office in the United States.
Responsibilities
Lead Generation & Business Development
  • Proactively generate new leads through outreach, networking, and industry engagement. Inbound and outbound lead pursuit activities are expected.

  • Provide HOMER software demonstrations, guiding prospects through relevant workflows, capabilities, and value propositions.

  • Support technical scoping, solution architecture discussions, and pre-sales engineering needs.

  • Build and maintain strong relationships with decision-makers, influencers, and technical stakeholders.

Sales & Revenue Generation
  • Own the full B2B sales lifecycle from lead qualification and needs assessment to proposal development, negotiation, and closing. Internal sales support will be provided.

  • Work closely with strategic customers to identify business challenges and translate them into technical solutions.

  • Maintain a healthy pipeline and consistently meet or exceed quarterly and annual sales targets.

Conference & Event Representation
  • Represent UL Solutions and HOMER software as a speaker or panelist at conferences, webinars, customer events, and industry workshops.

  • Deliver compelling presentations that showcase thought leadership in microgrids, energy digitalization, and software innovation.

Marketing Collaboration
  • Partner with the marketing team to support campaigns, contribute technical content, and refine messaging for target markets.

  • Provide feedback from the field to improve product positioning, sales collateral, and go-to-market strategy.

Internal Collaboration
  • Provide client feedback and requests to the product teams

  • Collaborate with counterparts in other segments to identify and exploit synergies from existing clients. Establish regular channels of communication.

  • Attend regular UL Solutions and team meetings.

  • Contribute to the development of the strategy for HOMER software by providing input on customer needs, pain points, trends, etc. to product team.

Qualifications
  • Strong technical background in microgrids, distributed energy resources, or energy management systems.
  • Familiarity with microgrid design software, HOMER preferred, EMS platforms, or energy analytics software.
  • Proven ability to generate leads, manage pipelines, and execute consultative sales strategies.
  • Experience leading software demonstrations and communicating technical details to both technical and nontechnical audiences.
  • Demonstrated success in B2B sales, including closing complex deals.
  • Excellent verbal and written communication skills, strong English proficiency is a must
    Preferred Experience:
  • Experience giving professional presentations or public-facing talks, especially at industry events, conferences, or webinars.
  • Background in engineering, renewable energy, power systems, or related technical field.
  • Experience selling into utility, C&I, EPC, or energy developer markets.
  • Minimum 3+ years of B2B related software sales experience

What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The base salary for this position is $80,000 - $120,000. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 55% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
#LI-SG2
#LI-Hybrid or #LI-Remote
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

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