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UL Solutions
UL Solutions

60 Ul Solutions Customer Service Jobs Hiring Near You

UL Solutions

Customer Success Executive

Northbrook, IL · Hybrid

$148K - $182K/yr

Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior ...

UL Solutions

M365 Platform Manager

Chicago, IL · On-site

$150K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Product Owner - Pricing

Northbrook, IL · Hybrid

$100K - $127K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Sales Process Specialist

Northbrook, IL · Hybrid

$60K/yr

High school diploma. * 2+ years of Customer Service and/or Inside Sales experience * Business ... and CRM software What you'll experience working for ULS UL Solutions has been pioneering change ...

UL Solutions

Product Owner - Pricing

Northbrook, IL · Hybrid

$100K - $127K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Customer Success Executive

Northbrook, IL · Hybrid

$148K - $182K/yr

Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior ...

UL Solutions

Senior Sales Executive, Software

Chicago, IL · Remote

$94K - $125K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior ...

UL Solutions

Sales Process Specialist

Northbrook, IL · On-site

$60K/yr

Serves as a single point of contact for post-sales services and ongoing relationship support for ... and CRM software What you'll experience working for ULS UL Solutions has been pioneering change ...

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UL Solutions Jobs Information

Do workers at UL Solutions get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Does UL Solutions pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and April 2026.

At UL Solutions, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from UL Solutions affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at UL Solutions?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at UL Solutions worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Do UL Solutions workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it for UL Solutions workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at UL Solutions?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Do UL Solutions managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at UL Solutions spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at UL Solutions?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at UL Solutions good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and February 2026.

Do people at UL Solutions feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at UL Solutions?

Some people feel stressed here.
59% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at UL Solutions?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at UL Solutions?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think UL Solutions’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers feel well informed about how UL Solutions is doing?

Only some people feel well informed about how the company is doing.
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and April 2026.

What are the most popular job types at Ul Solutions?

    What are the most popular jobs at Ul Solutions?

    What are the most popular categories at Ul Solutions?

    Infographic showing various Customer Service job openings at Ul Solutions in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 78% Physical, 17% Hybrid, and 5% Remote job distribution.

    Customer Success Executive

    UL Solutions

    Northbrook, IL • Hybrid

    $148K - $182K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Posted 15 days ago

    UL Solutions rating

    8.3

    Company rating: 8.3 out of 10

    Based on 27 frontline employees who took The Breakroom Quiz

    30th of 120 rated laboratories

    Job description

    The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR

    software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.

    • Bachelor's degree in business, finance, or related field 

    • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) 

    • 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR) 

    • Demonstrated ability to build and defend financial ROI models with executive audiences 

    • Track record of net revenue retention at or above 110% across a managed strategic portfolio 

    • Proven executive engagement experience: comfortable leading conversations with CSOs, CQOs, COOs, and equivalent senior leaders 

    • Strong analytical skills - ability to translate data into strategic narrative and executive-grade communication 

    • Experience in B2B SaaS; familiarity with enterprise procurement and renewal cycles 

    • Strong mastery of corporate financial concepts; familiarity with Customer Success platforms (PlanHat, Gainsight, or equivalent) preferred 

    What we offer:

    Total Rewards:  We understand compensation is an important factor as you consider the next step in your career. The target annual pay range for this position is $148,500.00 - $182,250.00 which includes a base salary of $110,000. - $135,000. and 100% on target performance.  Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. 

    This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

    The application deadline for this position is 2/17/27

    #LI-JK3

    #LI-Hybrid

    • Services a portfolio of 10-30 strategic accounts in the $150K-$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes 

    • Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums 

    • Develops three-year customer success roadmaps tied to each customer's stated business transformation agenda 

    • Runs quarterly value reviews that quantify hard and soft value using the customer's own metrics as the benchmark - not product status updates 

    • Produces executive-ready value summaries that customers use internally to justify and expand their investment with UL Solutions 

    • Maintains VP-and-above relationships with a minimum of two executive contacts per account; cultivates at least one C-suite contact where possible 

    • Contributes to or Leads Periodic Business Reviews (PBRs) as strategic alignment sessions with customer executives, supported by Sales, Product, Customer Success, and other functions as needed 

    • Brings market intelligence, competitive benchmarks, and industry insight to customer executive conversations 

    • Coaches customer champions on building internal business cases for expanded investment and broader UL Solutions adoption 

    • Contributes to a proactive 12-24 month expansion roadmap for every account, in collaboration with Sales 

    • Drives net revenue retention consistently at or above 110% across the managed portfolio 

    • Converts satisfied customers into reference accounts, advisory board members, and case study participants 

    • Synthesizes usage data, NPS, support history, and customer business performance into a coherent, data-driven account strategy 

    • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices. 

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