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UL Solutions

60 Ul Solutions Customer Service Jobs Hiring Near You

UL Solutions

Customer Service Professional III

Bentonville, AR · Hybrid

$13.25 - $16.75/hr

UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and ...

UL Solutions

Customer Service Professional III

Bentonville, AR · Hybrid

$12.75 - $16.25/hr

UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and ...

UL Solutions

Customer Service Professional III

Bentonville, AR · On-site

$13.50 - $18.50/hr

UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and ...

UL Solutions

Customer Service Professional III

Lowell, AR

$13.25 - $16.75/hr

Customer Service Professional III UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts ...

UL Solutions

Pre-Sales Solution Architect

Northbrook, IL · Hybrid

$149K - $177.50K/yr

... UL Solutions Software & Services. Drive deep discussions with customers and sales assets that align customer needs to UL Products. Own and Drive sales cycles to completion by leveraging technical ...

UL Solutions

Pre-Sales Solution Architect

Passaic, NJ · Hybrid

$149K - $177.50K/yr

... UL Solutions Software & Services. Drive deep discussions with customers and sales assets that align customer needs to UL Products. Own and Drive sales cycles to completion by leveraging technical ...

UL Solutions

Pre-Sales Solution Architect

Northbrook, IL · On-site

$149K - $177.50K/yr

... UL Solutions Software & Services. Drive deep discussions with customers and sales assets that align customer needs to UL Products. Own and Drive sales cycles to completion by leveraging technical ...

UL Solutions

Corporate Counsel - Securities

Northbrook, IL · Hybrid

$170K - $190K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Corporate Counsel - Securities

Northbrook, IL · Hybrid

$170K - $190K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Corporate Counsel - Securities

Northbrook, IL · On-site

$170K - $190K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

UL Solutions

Pre-Sales Solution Architect

Northbrook, IL · On-site +1

$149K - $177.50K/yr

... UL Solutions Software & Services. Drive deep discussions with customers and sales assets that align customer needs to UL Products. Own and Drive sales cycles to completion by leveraging technical ...

UL Solutions

Senior Counsel - M&A

Northbrook, IL · Hybrid

$190K - $220K/yr

UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The ...

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All JobsUl Solutions Customer Service Jobs

UL Solutions Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at UL Solutions get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.

Does UL Solutions pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Is the health insurance from UL Solutions affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers at UL Solutions worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at UL Solutions?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do UL Solutions managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at UL Solutions do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
90% of people report that they don’t do extra unpaid work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at UL Solutions?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at UL Solutions?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at UL Solutions recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at UL Solutions?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at UL Solutions?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think UL Solutions’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers feel well informed about how UL Solutions is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.
What are the most popular jobs at Ul Solutions?
What are the most popular categories at Ul Solutions?
Infographic showing various Customer Service job openings at Ul Solutions in the United States as of May 2026, with employment types broken down into 2% Internship, 93% Full Time, 2% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Professional III

UL Solutions

Bentonville, AR • Hybrid

$13.25 - $16.75/hr

Other

Posted 10 days ago

UL Solutions rating

8.5

Company rating: 8.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

19th of 103 rated laboratories

Job description

UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and external communication channels remain open, and processes for handling work and generating technical reports are optimized. Working under general direction and established policies, you will interact with ULS team members and clients to ensure smooth operations and client satisfaction.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly.  Join our team and make your mark on products that shape people's lives.
  • Higher Secondary Education (High School Diploma) or equivalent
  • At least one year of customer service experience preferred
  • Proficiency in Microsoft Office suite (Outlook, Excel)
  • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
  • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • This role may require lifting items weighing up to 25 pounds on an occasional basis, with or without reasonable accommodation.
  • Performs other duties as directed.

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