60 Transunion Customer Operations Manager Jobs Hiring Near You

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What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• 5+ years of experience in driving large scale, cross-functional transformation blending business operations and technology together.
• 5+ years of experience in interpreting and documenting business requirements into functional user stories.
• Create, manage and execute user acceptance testing (UAT) plans.
• Work with internal stakeholders to help document existing process and recommend system process enhancements.
• Act as a business owner for internal and consumer facing systems/applications.
• Bachelor's degree in engineering, computer science, business, or equivalent.
• Excellent communication and interpersonal skills with the ability to influence.
• Ability to analyze complex business situations and drive practical and innovative solution.
• Passionate about driving a premium, personal and compliant consumer, customer, agent and associate experiences.

We'd Love to See:

• Experience successfully scaling critical business processes to a growing medium-sized enterprise.
• Organized and detail-oriented, able to work well under deadlines in an ambiguous changing environment and complete multiple projects effectively and concurrently.
• Extensive ability to navigate cross-functional relationships, resolve issues and challenges with proven experience driving teams to successful alignment and completion of projects.
• Track record of promoting innovation and meaningful change, through continuous improvement.

Impact You'll Make:

TransUnion is looking for a highly motivated scale and transformation minded Product Owner to join our Global Operations team. This multidimensional role will work closely in different business units with a focus on business processes enhancement. They will also be the thought leader on how our various technologies work together and help to drive premium experiences for our customers, consumers, agents and associates.
The incumbent will work closely with the key business teams to develop business requirements for application enhancement that will feed our company strategy of driving scale, standardization, and global expansion. Additionally, they will act as the business owner for existing consumer technologies and will lead user acceptance testing, issue management and post deployment validation activities. This role will require working cross-functionally to support projects and help with enhancing our consumer facing and contact center technologies.
This is an exciting opportunity to be part of a driven team, build experience and expertise by solving modern business challenges. They will work with innovative technologies that enhance TransUnion's customer, consumer and associate experiences. We are looking for someone who loves to solve important business problems, has a curiosity for technology, process-oriented mindset and is not afraid to challenge the status quo

Core Responsibilities:

• Consult, influence and interpret the business vision and strategy in partnership with business leaders.
• Plan, guide, and facilitate interactive discovery meetings including the exploration of current as-is business processes and challenges, operational models and technology, training and testing sessions.
• Drive and deliver cross-functional target-state design sessions.
• Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication, analytical, and leadership skills.
• Collaborate and take the lead on initiatives to further mature our ability to support internal and consumer facing applications
• Partner with architecture teammates and adjacent subject matter area experts to extend bench strength through teaching, training and cultivating collaboration spaces in different subject areas.
• Define program policies and documentation of best practices within your business domain with business stakeholders. This includes support of: business engagement framework, business capability inventory and business process diagrams

The expected pay range for this position is $74,000 - $101,500 annually. The payinformation provided for this position reflects a reasonable estimate of the range of expectedcompensation for this job. At TransUnion, actual compensation is based on careful consideration ofmany factors such as (but not limited to) an individual's education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of theposition and market considerations. In addition, variable compensation is based on applicable companyguidance and plan documents as well as performance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

This job posting is for an existing vacancy. The opening is the result of a newly created position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

Sr Consultant, Consumer Capability