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60 Transunion Customer Operations Manager Jobs Hiring Near You

TransUnion

Data Scientist - Insurance

Chicago, IL · On-site

$88.75K - $141.25K/yr

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist - Insurance

Chicago, IL

$88.75K - $141.25K/yr

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist - Insurance

Chicago, IL · On-site

$88.75K - $141.25K/yr

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist

Chicago, IL · On-site

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

Transunion

Data Scientist - Insurance

Chicago, IL

$88.75K - $141.25K/yr

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist

Chicago, IL

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist

Chicago, IL

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations, confidential and proprietary information, and the Company's reputation are also ...

TransUnion

Data Scientist

Chicago, IL · On-site

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations, confidential and proprietary information, and the Company's reputation are also ...

Transunion

Data Scientist

Chicago, IL

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations, confidential and proprietary information, and the Company's reputation are also ...

Transunion

Data Scientist

Chicago, IL

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

TransUnion

Data Scientist

Chicago, IL · On-site

You will identify strategies and opportunities for customers to test and adopt TransUnion ... operations research, or other highly quantitative field; or a Bachelor's degree in a quantitative ...

Transunion

Senior Data Analyst

Chicago, IL

$88.60K - $111.80K/yr

... operations research, or another highly quantitative field with a track record of academic ... You will also develop complex analytic solutions directly with TransUnion customers, business ...

TransUnion

Senior Data Analyst

Chicago, IL

$88.60K - $111.80K/yr

... operations research, or another highly quantitative field with a track record of academic ... You will also develop complex analytic solutions directly with TransUnion customers, business ...

Transunion

Senior Data Scientist

Chicago, IL · On-site

$88.75K - $141.25K/yr

... to various TransUnion customers. These tasks will include -among others- the development of ... Strong project and time management skills with the ability to manage multiple assignments ...

TransUnion

Senior Data Analyst

Chicago, IL · On-site

$88.60K - $111.80K/yr

... operations research, or another highly quantitative field with a track record of academic ... You will also develop complex analytic solutions directly with TransUnion customers, business ...

TransUnion

Senior Data Analyst

Chicago, IL · On-site

$88.70K - $111.90K/yr

... operations research, or another highly quantitative field with a track record of academic ... You will also develop complex analytic solutions directly with TransUnion customers, business ...

TransUnion

Senior Data Scientist

Chicago, IL · On-site

$88.75K - $141.25K/yr

... to various TransUnion customers. These tasks will include -among others- the development of ... Strong project and time management skills with the ability to manage multiple assignments ...

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TransUnion Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What other companies are hiring for Customer Operations Manager jobs?
What are the most popular jobs at Transunion?
What are the most popular categories at Transunion?
Infographic showing various Customer Operations Manager job openings at Transunion in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Representative, Consumer Operations (5 Month Contract)

Representative, Consumer Operations (5 Month Contract)

Transunion

Burlington, ON

Full-time

Posted 5 days ago

TransUnion rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

  • 2+ years of experience in customer service or operational roles.

  • High school diploma or equivalent; post-secondary education preferred.

  • Excellent communication skills and adaptability in a dynamic environment.

  • Strong organizational skills with the ability to prioritize and multitask effectively.

  • Skilled in handling complaints and exercising sound judgment for escalation.

  • Professional demeanor when interacting with consumers, colleagues, law enforcement, and clients.

  • Exceptional attention to detail, problem-solving, and decision-making abilities.

  • Proficiency in English; French is an asset.

  • Familiarity with consumer reporting and privacy regulations is a plus.

  • Ability to work independently and maintain focus in a fast-paced environment.

  • Comfortable with technology and quick to learn new systems.

  • Strong computer skills, including the ability to manage and respond to email inquiries, review documents on screen, and navigate multiple applications effectively.

  • Proficiency in Microsoft Office and ability to learn new systems quickly.

  • Availability to work scheduled hours, Mon-Fri 8:30 AM - 4:30 PM. (On-site at the Burlington, ON TransUnion Office).

Impact You'll Make:

The Representative, Consumer Operations position plays a key role in managing and operational processes, including mail handling, document processing, compliance activities and provide support to consumer-facing services. This position ensures accuracy, efficiency, and adherence to regulatory standards while delivering exceptional service

Key Responsibilities:

  • Process incoming and outgoing mail, including registered and returned mail, with accuracy and timeliness.

  • Provide support to open, sort, scan, and batch critical documents (e.g., contracts, legal communications, departmental requests).

  • Provide backup support for front-desk operations by assisting consumers with inquiries, document submissions, and walk-in interactions.

  • Address consumer complaints related to privacy, regulatory compliance, third-party issues, accessibility, litigation, and media inquiries.

  • Provide support to prepare and postmark outgoing mail.

  • Provide support to manage fax transmissions and upload documents into internal systems.

  • Perform quality checks to ensure compliance and data integrity.

  • Maintain accurate logs and reports for daily reconciliation.

  • Collaborate with internal teams and external partners to resolve discrepancies.

  • Analyze data, identify issues, and recommend solutions to maintain compliance and quality standards.

  • Track complaint trends and report findings to Operations Management.

  • Assist in creating and delivering training for internal teams and vendors.

  • Contribute to special projects and continuous process improvements.

  • Perform other duties or projects assigned.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

Rep I, Consumer Operations Support

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