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43 Talkdesk Senior Solutions Engineer Jobs Hiring Near You

Talkdesk

AI Deployment Strategist, Solutions Engineer

$165K - $207K/yr

... with senior stakeholders by connecting technical capabilities to tangible business outcomes ... Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program ...

Talkdesk

Senior Forward Deployed Engineer, FSI

Seattle, WA · On-site

$180K - $225K/yr

The Senior Forward Deployed Engineer, FSI (FDE) is a high impact technical leader responsible for ... Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic ...

Talkdesk

AI Deployment Strategist, Solutions Engineer

$165K - $207K/yr

... with senior stakeholders by connecting technical capabilities to tangible business outcomes ... Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program ...

Talkdesk

Staff Forward Deployed Engineer, HLS

Seattle, WA · On-site

$200K - $260K/yr

... Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical ...

Talkdesk

Staff Forward Deployed Engineer, HLS

Seattle, WA

$200K - $260K/yr

... Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical ...

Talkdesk

Senior CX Manager

San Francisco, CA

... Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ... Define solution scope, delivery approach, and technical roadmap in partnership with customer ...

Talkdesk, Inc.

$78 - $147/hr

... Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ... Define solution scope, delivery approach, and technical roadmap in partnership with customer ...

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Infographic showing various Senior Solutions Engineer job openings at Talkdesk in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% Physical, and 35% Remote job distribution.

Senior Solutions Engineer - Banking & FSI (East)

Talkdesk

Charlotte, NC • On-site

$54 - $69.50/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), and they are seeking a Senior Solutions Engineer specializing in Banking, Financial Services, and Insurance. This role involves providing business-driven consulting to customers, engaging throughout the sales lifecycle, and leveraging industry expertise to drive revenue opportunities.
Responsibilities:
• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
• Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions.
• Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
• The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.
Qualifications:
Required:
• B.S. Computer Science, Software Engineering, AI, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in SaaS.
• Industry related experience in selling to Mid-Market and Enterprise sized enterprises.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
Preferred:
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus.
Company:
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. Founded in 2011, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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