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26 Sylvamo Customer Service Jobs Hiring Near You

sylvamo

Area Process Manager-Power

Ticonderoga, NY · On-site

$102K - $129K/yr

Engage and develop crew leadership and provide world class customer service to other departments of the Mill * Mange the reliability of the power boiler, turbine generator, Utilities, Recovery Boiler ...

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Do workers at Sylvamo get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Sylvamo pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

At Sylvamo, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
86% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.

Is the health insurance from Sylvamo affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Sylvamo?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do workers at Sylvamo worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Sylvamo workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Sylvamo?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Sylvamo managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Sylvamo spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Sylvamo?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Sylvamo good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Sylvamo feel treated with respect by their managers?

Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Sylvamo get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Sylvamo?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Sylvamo enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Sylvamo recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Sylvamo?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Sylvamo?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Sylvamo’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Sylvamo is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

What are the most popular jobs at Sylvamo?

What are the most popular categories at Sylvamo?

Infographic showing various Customer Service job openings at Sylvamo in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 100% Physical job distribution.

Area Process Manager-Power

sylvamo

Ticonderoga, NY • On-site

$102K - $129K/yr

Full-time

Posted 4 days ago

Sylvamo rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Power / Recovery Area Manager will be responsible for managing the

Supply of steam, electricity, air and water to the Mill in a safe, Efficient, and reliable manner. 

Requirements are:

RESPONSIBILITIES INCLUDE:

  • Promote a safe and caring culture within the power department
  • Ensure environmental compliance with all regulations
  • Coordinates and communicates with maintenance and planners
  • Responsible for producing Key Performance Indicators (KPIs) 
  • Works with maintenance to ensure all work orders receive timely rough cost estimates
  • Engage and develop crew leadership and provide world class customer service to other departments of the Mill
  • Mange the reliability of the power boiler, turbine generator, Utilities, Recovery Boiler, Evaporator, Demineralizer and wastewater treatment systems.
  • Provide guidance to the Mill to achieve minimum energy costs

  • Interact effectively and cooperatively within all levels of the Organization

  • Manage all aspects of revenue generation including the marketing of electrical power

  • Coordinate all aspects of outages (planning, execution, reliability, cost, etc.)

  • Support the Project Development Process, working closely with Project Engineering and Area leaders in Power and Maintenance.

EDUCATION AND QUALIFICATIONS:

  • Minimum of 5 years of pulp and paper experience or bachelor's in engineering with at least 2 years of equivalent experience.
  • Solid understanding of the Power department- safety environmental, costs, quality and customers.
  • Candidates must possess the ability to manage and coordinate multiple tasks, an understanding of team concepts, a demonstrated ability to work in a team environment, as well as an established skill to execute work based on standards and procedures.
  • Qualified candidates must have a demonstrated ability to enforce accountability.
  • Proven Safety Leadership Skills
  • Demonstrated competence to work:
    • With minimum supervision
    • With all levels of mill management
  • Strong technical and troubleshooting skills

PG range 13-14 based on qualifications

Salary Range ($102,200-129,700)

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