At Sylvamo, we're a team on a mission. Joining us, you'll be helping to sustain forests and renew ... customer service. * Lead or provide support in workplace investigations. * Provide counsel to ...
13 Sylvamo Customer Service Jobs Hiring Near You
At Sylvamo, we're a team on a mission. Joining us, you'll be helping to sustain forests and renew ... customer service. * Lead or provide support in workplace investigations. * Provide counsel to ...
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
PS&D Business Unit Manager
Eastover, SC · On-site
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
PS&D Business Unit Manager
Eastover, SC · On-site
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Sylvamo offers a collaborative work environment, competitive compensation, performance-based ... and mill-wide rail services while fostering a culture of safety, continuous improvement ...
New
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service. * Lead or provide support in workplace ...
Sylvamo Jobs Information
Do workers at Sylvamo get paid breaks?
Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
Does Sylvamo pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
At Sylvamo, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
86% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
86% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
Is the health insurance from Sylvamo affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Sylvamo?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 20% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 40% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.
Do workers at Sylvamo worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
Do Sylvamo workers get to choose the shifts they work?
Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to get time off at Sylvamo?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
100% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Sylvamo managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
Do jobs at Sylvamo spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to take sick days at Sylvamo?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Sylvamo good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Sylvamo feel treated with respect by their managers?
Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
91% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Sylvamo get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.
Is it stressful to work at Sylvamo?
Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Sylvamo enjoy their jobs?
Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
44% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Sylvamo recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at Sylvamo?
Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
46% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at Sylvamo?
Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think Sylvamo’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how Sylvamo is doing?
Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular jobs at Sylvamo?
What are the most popular categories at Sylvamo?
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 1 hour ago
Sylvamo rating
9.0
Based on 13 frontline employees who took The Breakroom Quiz
Job description
At Sylvamo, we're a team on a mission. Joining us, you'll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
Come grow with us!
Position Scope:
The HR Generalist supports approximately 600+ employees in a unionized facility. This "hands-on" position requires significant interaction and visibility to all levels of the organization, departments, and all shifts across the Mill. It is an exciting opportunity for someone who desires to be a change leader influencing results for the customers they support. We are looking for an intrinsically motivated and engaged team member that has an interest and background providing Human Resources support in a manufacturing environment. The HR Generalist reports to the Mill HR Manager.
Position Responsibilities:
Requirements:
Competencies:
Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Come grow with us!
Position Scope:
The HR Generalist supports approximately 600+ employees in a unionized facility. This "hands-on" position requires significant interaction and visibility to all levels of the organization, departments, and all shifts across the Mill. It is an exciting opportunity for someone who desires to be a change leader influencing results for the customers they support. We are looking for an intrinsically motivated and engaged team member that has an interest and background providing Human Resources support in a manufacturing environment. The HR Generalist reports to the Mill HR Manager.
Position Responsibilities:
- Serve as an employee advocate and business partner.
- Knowledgeable to answer various hourly/salary human resource related questions.
- Ensure that human resources record retention is accurate and up to date based on the Records Retention Compliance Certification Process.
- Partner with leaders to develop work system improvements to raise employee engagement and positively impact business profitability.
- Educate, coach and counsel leaders and team members on job performance, employee development and diversity to build work teams who fully contribute to meeting or exceeding business goals.
- Recruit and on-board hourly and salaried employees utilizing selection tools and competency model.
- Identify training and education needs, implement cost-effective delivery, and ensure processes are in place to sustain ongoing training and development efforts to meet training and education needs.
- Identify legal requirements and government reporting regulations affecting Human Resources functions. Ensure personnel decisions, policies, procedures and reporting requirements are in compliance with regulatory requirements and IP core values.
- Promote and participate in the planning and implementation of communication strategies which deliver accurate, consistent and timely information on business issues and employee concerns.
- Identify and implement improvement opportunities for current processes and practices to enhance efficiencies and provide superior customer service.
- Lead or provide support in workplace investigations.
- Provide counsel to leadership on all employee relations matters through coaching and education on the interpretation and consistent application of company employment policies.
- Support and represent management in labor relations, including interpretation, administration and negotiation support of collective bargaining agreement. Maintain a good working relationship with the union.
Requirements:
- Bachelor's degree required in Human Resources or a related subject, master's degree preferred.
- A minimum of 3-5 years of HR experience in a manufacturing environment is preferred. An equivalent combination of education and experience may be considered.
- Labor Relations experience strongly preferred
- Experience leading or participating in performance management, conducting investigations, policy management, recruitment, succession / workforce planning, employee engagement, and training and development
- Experience working with Day force/Ceridian and SAP is preferred
- Must have strong computer experience using Microsoft Office and Excel
- Requires effective meeting skills/leadership skills when called upon to facilitate meetings
- Additionally, the ability to clearly explain and articulate instructions/procedures for training purposes
- Salary Range $94,900-128,300
Competencies:
- Action Oriented
- Drive for Results
- Managerial Courage
- Customer Focus
- Learning on the Fly
- Organizational Agility
- Conflict Management
- Interpersonal Savvy
- Approachability
- Negotiating
- Standing Alone
- Dealing with Ambiguity
- Hiring and Staffing
Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
About Sylvamo
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Memphis, TN, US
Year founded
1898