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Sutherland

Associate - Customer Service - Work At Home

$14.75 - $20.50/hr

Associate - Customer Service - Work At Home Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and ...

Sutherland

Mortgage Loan Processor - High Net Worth

$40K - $56K/yr

Company Description Sutherland Mortgage Services Inc. is a premier nationwide provider of end to end mortgage solutions including originations, underwriting, processing, closing, post-closing and ...

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What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.

What makes Sutherland an attractive place to work?

Sutherland is a leading business process outsourcing (BPO) company that provides innovative solutions to clients across various industries. The company's workplace is characterized by a culture of collaboration, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop their skills in a dynamic environment. Joining Sutherland can provide professionals with a chance to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.

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Infographic showing various job openings at Sutherland in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 20% Physical, and 80% Remote job distribution.

Seasonal Sales/Telesales Associate- Remote (US only)

Houston, TX • On-site, Remote

Sutherland
See more jobs at Sutherlandexternal

$20/hr

Full-time

Posted 12 days ago

Job description

Company Description
Full-Time, Seasonal (through February)
At Sutherland, we believe in doing interesting things, growing your own way, and being yourself. We're a global team of problem-solvers, relationship-builders, and go-getters who support some of the world's most recognized brands.
We're currently looking for Seasonal Sales/Telesales Associates who are passionate about delivering exceptional customer experiences - all from the comfort of home.
Job Description
As a Sales/Telesales Associate, you'll work with existing clients to provide expert support while identifying opportunities to offer additional products or services that meet their needs. You'll be part of a professional, performance-driven environment that values ownership, service, and continuous learning.
  • Up to $20/hour pay
  • Monthly incentives and recognition programs
  • Career growth: 80% of our frontline leaders are promoted from within
  • Work-from-home flexibility
  • Company-provided equipment

Key Responsibilities:
  • Deliver professional and courteous service via phone, email, or web inquiries
  • Resolve client requests and maintain strong relationships that support retention
  • Identify opportunities for upselling and cross-selling
  • Collaborate with team members and leadership to support customers throughout the full policy cycle
  • Troubleshoot escalated service, billing, and claims issues
  • Document interactions and maintain accurate records in internal systems
  • Stay informed on industry trends and recommend solutions based on client needs
  • Support and mentor junior colleagues when needed

Qualifications
  • 2+ years of customer service experience preferred (call center experience a plus)
  • Strong communication and problem-solving skills
  • Typing speed of 30+ WPM
  • High school diploma or GED required
  • Proficient PC and multitasking skills
  • Action-oriented and comfortable handling objections
  • Fluent in spoken and written English

Remote Work Requirements
  • Reliable internet: at least 50 Mbps download / 10 Mbps upload
  • Wired internet connection (no satellite or wireless)
  • Modem updated in the past 12 months
  • Quiet, distraction-free workspace

Additional Information
This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
Additional information
As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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