60 Sunrun Customer Service Jobs Hiring Near You

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview 

The Senior Hardware Product Manager role is among the most challenging and rewarding at Sunrun. You will develop and launch new products and iteratively improve Sunrun's core offerings — solar, battery storage, EV chargers, and home electrification. Sunrun installs for tens of thousands of customers annually, and your work will directly shape those projects and customers' experience. The critical focus of this role is product-market fit, go-to-market strategy, and revenue strategy.

This is an individual contributor role that leads through influence, partnering with nearly every department at Sunrun — Engineering, Finance, Grid Services, Supply Chain, Operations, Sales, IT, and Legal. The successful candidate is self-directed, takes ownership in ambiguous situations, and pairs boardroom polish with get-it-done grit: equally comfortable digging deep into complex datasets and stepping back to assess opportunities in the context of the broader market. They bring exceptional financial modeling and analytical skills, galvanize others to their vision, and seek to understand what customers, sales reps, and installers care about — both at the point of sale and years later.

Responsibilities 

• Lead product management for key elements of Sunrun's electrification portfolio, such as EV charging, V2X solutions, home energy management, and energy storage.

• Partner with Sales, Operations, Finance, and Engineering leaders to define energy products strategy and manage the product roadmap that supports it.

• Understand, articulate, and manage the impact of new products on sales, operations, and customer service teams.

• Own the full product development lifecycle — from ideation and business case development through launch and post-launch management — in partnership with Finance, Technology, and Legal.

• Conduct the financial analysis needed to support new products and make pricing recommendations that balance Sunrun margin with robust growth.

• Serve as Sunrun's expert on customer needs, business drivers, the market and policy landscape, and technology options for your products, and drive strategic product decisions accordingly.

• Own solution innovation in your domain, discovering differentiated approaches to meet our customer’s unmet needs.  Prioritize opportunities with data-informed analysis and a well honed product sense.  Ensure that the products you champion support and enhance Sunrun’s overall offer portfolio.

• Work closely with senior management on ad-hoc high priority strategic initiatives

Qualifications 

• Undergraduate degree in Engineering, Business, Economics, or other quantitative fields is required

• 8+ years of overall experience, and 3+ years of relevant experience in either pricing, product management, management consulting or something similar

• Strong financial modeling and business case development skills (required). Background in top-tier management consulting, strategic finance, or corporate strategy is a plus.

• Demonstrated versatility to operate at a high level and in the weeds.

• End-to-end product development and management experience preferred.

• Experience in residential products or B2C preferred.

• Familiarity with hardware products — working with suppliers, engineering teams, or certification processes — is a plus.

• Comfortable using AI tools to work faster and smarter, or eager to learn them quickly.

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun