Sr. Manager, Customer Experience
Lehi, UT · On-site
At Sunrun, we are building a future where clean energy is the standard. As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing ...
1 Sunrun Marketing Jobs Hiring Near You
Sr. Manager, Customer Experience
Lehi, UT · On-site
At Sunrun, we are building a future where clean energy is the standard. As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing ...
Sunrun Jobs Information
What is it like to work at Sunrun?
Sunrun is a company that prioritizes innovation, sustainability, and customer-centricity, fostering a culture that encourages collaboration and creativity among its employees. As a leading provider of residential solar energy services, Sunrun's team structure is designed to support a dynamic and fast-paced work environment, with various departments working together to drive the company's mission of making solar energy accessible to all. Working at Sunrun may appeal to individuals who are passionate about renewable energy, eager to contribute to a mission-driven organization, and motivated by opportunities for professional growth and development in a rapidly evolving industry.
What makes Sunrun an attractive place to work?
Sunrun is a leading provider of residential solar energy services in the United States, known for its mission to make solar energy accessible to more people. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of continuous learning, with opportunities for employees to work on cutting-edge projects and contribute to the growth of the renewable energy sector. By joining Sunrun, individuals can be part of a team that is shaping the future of sustainable energy and has opportunities for professional growth and development in a rapidly evolving industry.
Do workers at Sunrun get paid breaks?
Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.
59% of people say they don’t get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Sunrun pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.
At Sunrun, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Sunrun affordable enough for their workers?
Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.
95% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get paid time off at Sunrun?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
- 74% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers at Sunrun worry about hours?
Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.
84% of people report they don’t worry about getting enough hours.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.
Do Sunrun workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
47% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Sunrun workers to change shifts?
Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at Sunrun?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
83% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Sunrun managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
Do jobs at Sunrun spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to take sick days at Sunrun?
Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a Sunrun job good for students?
Only some students say this is a good place to work if you’re studying.
44% of students report this isn’t a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
44% of students report this isn’t a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Is working at Sunrun good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Sunrun feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Sunrun get to take their breaks without interruption?
Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
82% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Sunrun?
Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.
69% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Sunrun enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Sunrun recommend working with their team?
Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Sunrun?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Sunrun?
Most people are given support to advance their career here.
In the last year, 68% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 68% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Sunrun’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Sunrun is doing?
Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular job types at Sunrun?
What are the most popular jobs at Sunrun?
What are the most popular categories at Sunrun?
Sunrun rating
7.6
Based on 72 frontline employees who took The Breakroom Quiz
35th of 53 rated energy and utility
Job description
At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Who We Are
We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.
At Sunrun, we are building a future where clean energy is the standard. As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing organization, working cross-functionally with Sales, Product, and Business Development to drive demand and increase lifetime customer value. You will be the active, empathetic voice of our customer across our marketing materials-defining and telling our brand story through the voice of our customers and turning homeowners into lifelong clean energy advocates through creative, human-centered nurture and engagement strategies.
Essential Duties and Responsibilities
Team Leadership & Cross-Functional Partnership
Team Leadership: Grow and mentor a customer marketing team within the larger marketing organization, providing guidance, feedback, and professional development to build a high-performing, collaborative group.
Cross-Functional Collaboration: Partner and build consensus across business functions-including Sales, Product, and Business Development-to align customer marketing strategy with broader company goals.
Brand Storytelling & Customer Voice
Voice of the Customer: Serve as the active, empathetic voice of our customer across all marketing materials.
Brand Story: Help define and tell Sunrun's brand story through the voice of our customers, turning homeowners into lifelong clean energy advocates.
Social Media Strategy: Help create a social media strategy that tells our customer story across our different channels, infusing content across touchpoints.
Engagement, Adoption & Growth
App Adoption & Engagement: Find new ways to increase app adoption and deepen ongoing customer engagement.
Referral Generation: Develop and test new ways to generate customer referrals and grow customer advocacy.
Lifecycle Optimization & Analytics
Customer Journey Mapping: Own customer journey mapping and infuse data into journeys to continuously improve the customer experience and activation rates.
Reporting & Insights: Track key performance indicators such as app usage, email engagement, NPS/CSAT, referral volume, and post-activation revenue, and present a clear point of view to executive leadership.
Requirements (Education, Experience, Certifications, and Other Skills)
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing.
Leadership: A proven team leader with experience building, growing, and developing marketing talent.
Social & Content Strategy: Experienced in social channels and strategy, with the ability to infuse content across different touchpoints.
Collaboration: Highly collaborative, with the ability to communicate and build consensus across different business functions.
Communication: A clear communicator and strong writer, with excellent interpersonal and presentation skills.
Strategic Thinking: A strategic thinker able to present and articulate a strong point of view to executive leadership.
Technical Proficiency: Deep knowledge of CRM databases and Marketing Automation Systems (e.g., Salesforce, Marketo).
Analytical Skills: Ability to extract qualitative and quantitative insights from data to drive business recommendations.
Education: Bachelor's degree in Marketing, Communications, or a related field preferred.
Physical Demands
Operational Tech Proficiency: Ability to perform standard office duties, including prolonged periods of sitting/standing at a desk and working on a computer.
Communication: Exceptional verbal and written communication skills; ability to present to executive-level builder partners.
Recruiter:
Jacquie Hoffman (jacquie.hoffman@sunrun.com)Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$83,776.62 to $111,702.16Compensation decisions will not be based on a candidate's salary history. You can learn morehere.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun
About Sunrun
Sourced by ZipRecruiter
Industry
Clean energy services
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2007