Sprinklr
Sprinklr

63 Sprinklr Operations Jobs Hiring Near You

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified ... In this high-impact role, you will be the operational backbone of our America's sales organization ...

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified ... The VP of Global Field Operations reports into the SVP of Revenue Operations in a $1B SaaS business.

Sprinklr's Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture. Sprinklr's Customer Success Managers (CSMs) align ...

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Sprinklr Jobs Information

What is it like to work at Sprinklr?

Sprinklr is a company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment. The company's global team is structured into various departments, including product development, customer success, and marketing, with a focus on delivering cutting-edge social media management solutions to clients. Working at Sprinklr may appeal to candidates who are passionate about technology, social media, and customer experience, and who are looking for a challenging and rewarding role in a rapidly growing company.

What makes Sprinklr an attractive place to work?

Sprinklr is a leading cloud-based customer experience management platform that helps global brands manage their digital presence across various touchpoints. The company fosters a dynamic work environment that encourages innovation, collaboration, and creativity, with a focus on delivering cutting-edge solutions to its clients. As a result, Sprinklr offers a unique opportunity for professionals to drive business impact, develop their skills, and contribute to the growth of a forward-thinking organization.
What are the most popular categories at Sprinklr?
Infographic showing various Operations job openings at Sprinklr in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Remote job distribution.

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

We are seeking an experienced Sprinklr Platform Specialist to support our Development and Operations teams in maximizing the value of our Sprinklr implementation. The ideal candidate will have comprehensive expertise across all Sprinklr modules and will serve as the technical subject matter expert to optimize our platform utilization, enhance integrations, and troubleshoot complex issues.
Key Responsibilities
  • Provide expert technical guidance and support for all Sprinklr modules including Marketing, Advertising, Care, Research, and Insights
  • Collaborate closely with Development teams to build and enhance custom Sprinklr solutions and integrations
  • Support Operations teams with platform stability, performance optimization, and issue resolution
  • Lead technical discovery sessions to identify requirements and translate them into Sprinklr-compatible solutions
  • Design and implement advanced Sprinklr configurations to meet business objectives
  • Develop and maintain custom macros, rules, workflows, and automations within the Sprinklr ecosystem
  • Create documentation for platform architecture, configurations, and operational procedures
  • Monitor system health, identify potential issues, and implement preventative measures
  • Provide training and knowledge transfer to Dev and Ops team members on Sprinklr best practices
  • Stay current with Sprinklr platform updates and evaluate new features for potential implementation

Required Qualifications
  • 5+ years of hands-on experience with Sprinklr platform administration and development
  • Deep technical expertise across all core Sprinklr modules (Marketing Cloud, Service Cloud, Research Cloud, etc.)
  • Experience with Sprinklr's API framework and integration capabilities
  • Strong understanding of Sprinklr's data model, architecture, and security framework
  • Proficiency in relevant programming skills (JavaScript, REST APIs, JSON, etc.)
  • Experience supporting development teams with custom Sprinklr implementations
  • Knowledge of deployment processes, version control, and release management in Sprinklr context
  • Strong troubleshooting and problem-solving skills for complex platform issues
  • Experience with performance optimization and scaling Sprinklr implementations
  • Excellent communication skills to bridge technical and business perspectives

Desired Experience
  • Sprinklr certification(s) and formal platform training
  • Experience with enterprise-level Sprinklr implementations across multiple business units
  • Background in social media management, customer experience, or digital marketing
  • Experience with complementary technologies (Azure, AWS, CRM systems)
  • Knowledge of data analytics and reporting tools to extract insights from Sprinklr data
  • Experience with automated testing methodologies for Sprinklr configurations
  • Background in DevOps practices and CI/CD pipelines
  • Experience mentoring technical teams on platform capabilities