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64 Sourcepro Search Desktop Support Jobs Hiring Near You

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Desktop Support Analyst

San Francisco, CA

$27.50 - $36.75/hr

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo ...

SourcePro Search

Trade Support & QA Analyst

Miami, FL

SourcePro Search is conducting a search for a highly motivated and hands-on Trade Support & Quality ... Processing member requests for local networking and desktop support. * Facilitating solutions for ...

SourcePro Search

Deskside Support Technician

Washington, DC

$23 - $29.25/hr

SourcePro Search is conducting a search for a Deskside Support Technician with aComptTIA A+ or ... Installs and setup of hardware to include desktops, laptops, Wyse terminal, printers, etc. * Setup ...

SourcePro Search

Mid Level Trade Support

Miami, FL

SourcePro Search is conducting a search for a dedicated Mid Level Trade Support person to join aTrading Operationsteam. This position requireson-site presence5 days a weekto ensure smooth daily ...

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Litigation Paralegal

Manhattan, NY

SourcePro Search is conducting a search for an experienced Litigation Paralegal for our top rated ... Prepare for and support trials and arbitrations What You'll Bring: * Bachelor's degree required ...

SourcePro Search

DEI Coordinator

Manhattan, NY

SourcePro Search is conducting a search for a DEI Coordinator. Areas of focus and responsibilities: * Provide DEI support Support the DEI sub-committee of the Board by helping to coordinate meetings ...

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Desktop Support Analyst

Desktop Support Analyst

SourcePro Search

San Francisco, CA

$27.50 - $36.75/hr

Other

Posted 19 days ago

Job description

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client.
This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed.
The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
What You'll Do:

  • Field incoming help requests from end users via telephone and e-mail in a courteous manner Ensure all requests from users are logged and escalation procedures are followed
  • Maintain problem status/resolution information in ticketing database Ensure SLAs are met by reviewing the Help Desk inbox and tickets Escalate issues and collaborate with the appropriate IT teams to find resolutions
  • Update Help Desk knowledge base with accurate and up-to-date information
  • Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
  • Troubleshoot Android and Apple iOS software issues
  • Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
  • Work overtime as required Perform other duties as assigned
What You'll Bring:
  • College degree required in a technology discipline (preferred)
  • Minimum of three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment
  • Must have excellent customer service skills, communication skills and be a team player
  • Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
  • Experience supporting mobile technologies iOS and Android

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