SourcePro Search
SourcePro Search

62 Sourcepro Search Information Technology Jobs Hiring Near You

Required : • 4 years experience with UNIX • 2 years experience administering web servers • Knowledge of HTML, HTTP, and other related internet technologies. Company : SourcePro Search provides ...

Senior Software Engineer -VA

Richmond, VA · On-site

$119K - $158K/yr

SourcePro Search has a fantastic opportunity for a Senior Software Engineer for Our client, a ... technologies, including SIP • Experience with Microsoft .NET framework • Experience with ...

Senior Cloud Engineer

Manhattan, NY · On-site

$61.50 - $82/hr

Job Summary : SourcePro Search, LLC is conducting a search for an experienced Senior Microsoft ... technologies and related platforms (Active Directory, Azure, MFA, M365, Azure Cloud IaaS, PaaS, and ...

IT Specialist - Food Manufacturing Schaumburg / South Barrington Area (Western Chicago Suburbs ... Search Made Easy is an equal opportunity recruitment firm committed to non-discrimination in all ...

IT Support Generalist

Ottawa, ON · Hybrid

$90K - $110K/yr

IT Specialist MacDonald Search Group has been asked by our high-tech design client to find a first-class IT Specialist to join their team in Kanata (Ottawa) in a hybrid model (4 days onsite). The ...

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IT Support Supervisor (Law Firm Experience)

IT Support Supervisor (Law Firm Experience)

SourcePro Search, LLC

San Francisco, CA • On-site

Full-time

Posted 21 days ago


Job description

Job Summary:
SourcePro Search is conducting a search for an IT Support Supervisor in San Francisco. The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.
Responsibilities:
• Supervise team responsible for IT support services; supervise work schedules and priorities, and participate in performance management;
• Supervise the IT Service process to ensure timely and high quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided;
• Supervise the local implementation of Firm wide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service;
• Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued;
• Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through a high-level in-depth research and analysis to a high-level remediation on all incidents; and resolves technical issues;
• Work overtime as required, in particular at month end and year end; and
• Handle additional related projects as assigned.
Qualifications:
Required:
• Minimum of 8 years' experience providing direct customer support for both software and hardware
• At least 8 years of experience in LN< WAN and network systems support
• At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices
• Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes
• Advanced to expert proficiency in Microsoft Office Suite
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN)
• Advanced to expert in wireless PDA technologies (iOS)
• Advanced to expert proficiency of customer service principles and practices
• Advanced proficiency in networking technologies, cabling topologies and related applications
• Advanced proficiency of practice/litigation support applications
• Advanced proficiency of Inter/Intra/Extranet technologies
• Advanced proficiency in Document Management System (WorkSite)
• Knowledge of desktop imaging tools and updating processes (SCCM)
• Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control
• Strong written and verbal communication skills
Preferred:
• Bachelor’s Degree
• Microsoft Certification
• At least 7 years of professional services or law firm experience
• At least 3 years of IT supervisory experience
• At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems
• At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment
Company:
SourcePro Search provides direct hire, temporary, temp-to-hire, and executive recruitment and staffing services. Founded in 2019, the company is headquartered in New York, USA, with a team of 2-10 employees. The company is currently Early Stage.