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Infographic showing various Studio Manager job openings at Solidcore in the United States as of August 2026, with employment types broken down into 35% Full Time, and 65% Part Time. Highlights an 98% Physical, and 2% Hybrid job distribution.

Studio Experience Lead - Mosaic, VA

[solidcore]

Fairfax, VA • On-site

$27.29 - $31.55/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.
You will be responsible for:
STUDIO & CLIENT EXPERIENCE
  • Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming
  • Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
  • Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
  • Reviewing and responding to client feedback; responding to client concerns promptly and effectively
  • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns

BRAND CONSISTENCY/MANAGEMENT
  • Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean
  • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Quickly addressing any maintenance or equipment issues that are visible to clients
  • Alerting coaches about client milestones and setting up the celebration board

SALES
  • Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio
  • Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota
  • Maximizing in-studio revenue through proactive client engagement and follow-up
  • Following up with client lists in Axle to meet monthly sales targets
  • If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance

COACHING
  • Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

What we need from you:
  • High school education, some college preferred
  • This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:
  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills and careful attention to detail
  • Must be willing to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • 2+ years sales and/or customer service experience preferred
  • 1+ years coaching experience preferred
  • MBO experience preferred
  • Demonstrated leadership and/or team management experience preferred
  • Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:
  • Compensation: $27.29-$31.55 hourly
  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes at [solidcore]
  • And MORE

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