Simera
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17 Simera Software Jobs Hiring Near You

Proficiency with Microsoft Office, Google Workspace, and legal management software * Ability to ... Accountability and reliability By applying to this position, we'll create your Simera Professional ...

The ideal candidate is passionate about software development, problem-solving, and creating ... Innovation and technical curiosity By applying to this position, we'll create your Simera ...

Customer Service Representative PE

San Francisco, CA · On-site

$18.75 - $25.50/hr

Proficient in relevant computer software and tools * Ability to work well under pressure and meet deadlines * Flexible to work onsite, hybrid, or remotely * Experience in customer service or sales is ...

Customer Service Representative BRA (Remote)

$16.50 - $22.25/hr

Proficient in relevant computer software and tools. * Ability to work well under pressure and meet deadlines. * Flexible to work onsite, hybrid, or remotely. * Experience in customer service or sales ...

Customer Service Representative BO

San Francisco, CA · On-site

$18.75 - $25.50/hr

Proficient in relevant computer software and tools * Ability to work well under pressure and meet deadlines * Flexible to work onsite, hybrid, or remotely * Experience in customer service or sales is ...

Proficient in relevant computer software and tools. * Experience in a relevant industry is a plus.

Customer Service Representative CN

San Francisco, CA · On-site

$18.75 - $25.50/hr

Proficient in relevant computer software and tools * Ability to work well under pressure and meet deadlines * Flexible to work onsite, hybrid, or remotely * Experience in customer service or sales is ...

Customer Service Representative ECU

San Francisco, CA · On-site

$18.75 - $25.50/hr

Proficient in relevant computer software and tools * Ability to work well under pressure and meet deadlines * Flexible to work onsite, hybrid, or remotely * Experience in customer service or sales is ...

Technical Support Specialist HN (Remote)

Technical Support Specialist HN (Remote)

Simera

San Francisco, CA

Full-time

Posted yesterday


Job description

As a Technical Support Specialist, you\'ll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you\'re addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, resolving issues promptly.

  • Diagnose and troubleshoot technical problems related to hardware, software, and networking.

  • Document all interactions and resolutions accurately in the ticketing system.

  • Escalate complex problems to relevant technical teams when needed


Qualifications:

  • Bachelor\'s degree in Information Technology, Computer Science, or related field (preferred).

  • Technical support experience, with strong customer service skills.

  • Proficiency in troubleshooting various technical issues.

  • Excellent communication skills.

  • English proficiency at C1/C2 level.

  • Flexible to work onsite, hybrid, or remotely

  • By applying, you agree that we may create a profile for you on Simera to continue your application.