Simera
Simera

17 Simera Customer Service Jobs Hiring Near You

Customer Service Representative SA

San Francisco, CA · On-site

$18.75 - $25.50/hr

Customer Service Representative (CSR) We are seeking a customer-focused and motivated Customer Service Representative (CSR) to join our team. In this role, you will serve as the primary point of ...

Customer Service Representative CI

San Francisco, CA · On-site

$18.75 - $25.50/hr

Customer Service Representative (CSR) We are seeking a customer-focused and motivated Customer Service Representative (CSR) to join our team. In this role, you will serve as the primary point of ...

Customer Service Representative The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving ...

Customer Service Representative The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving ...

Customer Service Representative BO

San Francisco, CA · On-site

$18.75 - $25.50/hr

Customer Service Representative The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving ...

The ideal candidate will act as a trusted advisor to clients, helping them maximize the value of the company's products or services while ensuring a seamless customer experience. You will collaborate ...

The ideal candidate will act as a trusted advisor to clients, helping them maximize the value of the company's products or services while ensuring a seamless customer experience. You will collaborate ...

Technical Support Specialist HN (Remote)

Technical Support Specialist HN (Remote)

Simera

San Francisco, CA

Full-time

Posted 2 days ago


Job description

As a Technical Support Specialist, you\'ll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you\'re addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, resolving issues promptly.

  • Diagnose and troubleshoot technical problems related to hardware, software, and networking.

  • Document all interactions and resolutions accurately in the ticketing system.

  • Escalate complex problems to relevant technical teams when needed


Qualifications:

  • Bachelor\'s degree in Information Technology, Computer Science, or related field (preferred).

  • Technical support experience, with strong customer service skills.

  • Proficiency in troubleshooting various technical issues.

  • Excellent communication skills.

  • English proficiency at C1/C2 level.

  • Flexible to work onsite, hybrid, or remotely

  • By applying, you agree that we may create a profile for you on Simera to continue your application.