Customer Support Agent (Remote)
$19.25 - $25.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
60 Simera Jobs Hiring Near You
Customer Support Agent (Remote)
$19.25 - $25.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative PT
San Francisco, CA · On-site
$18.75 - $25.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative PT
San Francisco, CA · On-site
$18.75 - $25.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative BR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative BR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative NG
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative NG
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative GH
$16.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative GH
$16.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative PT
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative PT
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Service & Admin Assistant NG
San Francisco, CA · On-site
$20 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Service & Admin Assistant NG
San Francisco, CA · On-site
$20 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative GH
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative GH
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative AE
$16.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Care Representative AE
$16.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK)--a unique key that helps you connect with employers, stand out, and secure the right match.
New
Office Assistant AR
San Francisco, CA · On-site
$19.75 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Office Assistant AR
San Francisco, CA · On-site
$19.75 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Data Entry Clerk CO
$17.50 - $23.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Data Entry Clerk CO
$17.50 - $23.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative KE
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative KE
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CL
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CL
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Chat Support Representative CR
$17.50 - $22.25/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Client Support Specialist EG
$18.50 - $24.75/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Client Support Specialist EG
$18.50 - $24.75/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Client Support Specialist CO
$18.50 - $24.75/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Client Support Specialist CO
$18.50 - $24.75/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Service & Admin Assistant EG
San Francisco, CA · On-site
$20 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Customer Service & Admin Assistant EG
San Francisco, CA · On-site
$20 - $26/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Scheduling Coordinator JO
San Francisco, CA · On-site
$21 - $26.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Scheduling Coordinator JO
San Francisco, CA · On-site
$21 - $26.50/hr
By applying to this position, we'll create your Simera Professional Key (SPK) -- a unique key that helps you connect with employers, stand out, and secure the right match.
New
Simera Jobs Information
What makes Simera an attractive place to work?
Simera is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, flexibility, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. Joining Simera offers a chance to be part of a dynamic team that fosters creativity, teamwork, and career advancement, making it an attractive choice for those seeking a challenging and rewarding work environment.
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Job description
Customer Support Agent
We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different communication channels. The ideal candidate is an effective communicator, patient, organized, and able to identify customer needs and provide timely and accurate solutions.
Responsibilities- Respond to customer inquiries through email, chat, phone, or other support channels.
- Provide accurate information and clear solutions to customer questions and concerns.
- Troubleshoot and resolve customer issues efficiently and professionally.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up with customers to ensure their concerns have been properly addressed.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring issues and communicate customer feedback to internal teams.
- Follow company policies, procedures, and customer service standards.
- Maintain a positive, professional, and customer-focused attitude.
- Collaborate with internal teams to resolve customer requests and improve the overall customer experience.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Active listening and problem-solving abilities.
- Strong attention to detail.
- Ability to multitask and prioritize customer requests.
- Ability to remain calm and professional when handling difficult customers.
- Comfortable using computers, CRM systems, ticketing platforms, and other digital tools.
- Ability to learn new systems and processes quickly.
- Strong organizational and time-management skills.
- Previous experience in customer support, customer service, call center, help desk, or a similar role.
- Strong communication and customer service skills.
- Ability to work independently and as part of a remote team.
- Ability to manage multiple customer requests efficiently.
- Reliable internet connection and a suitable setup for remote work.
- Professional, positive, and customer-oriented attitude.
- English proficiency is required if supporting English-speaking customers.
By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
About Simera
Sourced by ZipRecruiter
Industry
Online marketplaces
Company size
51 - 200 Employees
Headquarters location
Cambridge, MA, US