Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages customer service operations within a geographic region. Ensures high ...
60 Saia Operations Manager Jobs Hiring Near You
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages customer service operations within a geographic region. Ensures high ...
Shop Manager
Henderson, CO · On-site
$68K - $85K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... shop operations. Major Tasks and Responsibilities * Supervises maintenance shop staff across ...
Shop Manager
Henderson, CO · On-site
$68K - $85K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... shop operations. Major Tasks and Responsibilities * Supervises maintenance shop staff across ...
Real Estate Facilities Manager
$85K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Real Estate Facilities Manager
$85K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Terminal Manager
Portland, ME · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
Portland, ME · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
West Palm Beach, FL · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
West Palm Beach, FL · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
Shreveport, LA · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
Shreveport, LA · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
West Palm Beach, FL · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Terminal Manager
West Palm Beach, FL · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Advances sales, operations, customer service, and marketing automation initiatives. Preferred ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Advances sales, operations, customer service, and marketing automation initiatives. Preferred ...
Real Estate Facilities Manager
Burr Ridge, IL · On-site
$85K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Real Estate Facilities Manager
Burr Ridge, IL · On-site
$85K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Manages and controls the freight operations of a local terminal. Assigns ...
Real Estate Facilities Manager
Memphis, TN · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Real Estate Facilities Manager
Memphis, TN · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Prioritize maintenance requests based on operational impact, safety, compliance, and business needs.
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Advances sales, operations, customer service, and marketing automation initiatives. Preferred ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Advances sales, operations, customer service, and marketing automation initiatives. Preferred ...
Senior IT Financial Systems Manager
Johns Creek, GA · On-site
$101K - $137K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... and operational efficiency. Major Tasks and Responsibilities * Leads, manages, and mentors ...
Senior IT Financial Systems Manager
Johns Creek, GA · On-site
$101K - $137K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... and operational efficiency. Major Tasks and Responsibilities * Leads, manages, and mentors ...
Senior IT Financial Systems Manager
Johns Creek, GA · On-site
$101K - $137K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... and operational efficiency. Major Tasks and Responsibilities * Leads, manages, and mentors ...
Senior IT Financial Systems Manager
Johns Creek, GA · On-site
$101K - $137K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... and operational efficiency. Major Tasks and Responsibilities * Leads, manages, and mentors ...
Supervisor, Final Mile
$61K - $76K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supervises the daily final mile delivery operations by managing scheduling, route ...
Supervisor, Final Mile
$61K - $76K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supervises the daily final mile delivery operations by managing scheduling, route ...
Central Dispatcher, Field
El Paso, TX · On-site
Sources drivers and equipment to execute operations efficiently. * Compiles a list of available ... Knowledge of Microsoft Office and transportation management applications. Benefits At Saia, your ...
Central Dispatcher, Field
El Paso, TX · On-site
Sources drivers and equipment to execute operations efficiently. * Compiles a list of available ... Knowledge of Microsoft Office and transportation management applications. Benefits At Saia, your ...
Shop Supervisor
Grand Prairie, TX · On-site
Coordinates with the parts team to manage inventory levels and ensure availability of needed ... to meet operational needs or respond to urgent repairs. Benefits At Saia, your success is our ...
Shop Supervisor
Grand Prairie, TX · On-site
Coordinates with the parts team to manage inventory levels and ensure availability of needed ... to meet operational needs or respond to urgent repairs. Benefits At Saia, your success is our ...
Dock Supervisor
Kansas City, MO · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... operations, including sorting, handling, loading, and unloading freight. Manages the day-to-work ...
Dock Supervisor
Kansas City, MO · On-site
Saia is a different kind of logistics and transportation company. We do things the right way. You ... operations, including sorting, handling, loading, and unloading freight. Manages the day-to-work ...
Central Dispatcher, Field
El Paso, TX · On-site
Sources drivers and equipment to execute operations efficiently. * Compiles a list of available ... Knowledge of Microsoft Office and transportation management applications. Benefits At Saia, your ...
Central Dispatcher, Field
El Paso, TX · On-site
Sources drivers and equipment to execute operations efficiently. * Compiles a list of available ... Knowledge of Microsoft Office and transportation management applications. Benefits At Saia, your ...
Saia Jobs Information
What is it like to work at Saia?
Saia is a company that values a culture of teamwork, safety, and customer satisfaction, with a focus on providing excellent service to its customers and communities.
As a leading provider of less-than-truckload (LTL) freight services, Saia operates a network of terminals and facilities across North America, employing a diverse team of professionals in various roles, including drivers, mechanics, and logistics specialists. The company's mission is to deliver exceptional service and value to its customers through a combination of technology, innovation, and a commitment to safety.
Working at Saia may appeal to individuals who value a dynamic work environment, opportunities for career growth and development, and a sense of purpose in delivering critical transportation services to communities across North America.
As a leading provider of less-than-truckload (LTL) freight services, Saia operates a network of terminals and facilities across North America, employing a diverse team of professionals in various roles, including drivers, mechanics, and logistics specialists. The company's mission is to deliver exceptional service and value to its customers through a combination of technology, innovation, and a commitment to safety.
Working at Saia may appeal to individuals who value a dynamic work environment, opportunities for career growth and development, and a sense of purpose in delivering critical transportation services to communities across North America.
What makes Saia an attractive place to work?
Saia is a leading provider of less-than-truckload (LTL) freight and logistics services, with a strong reputation for reliability and customer satisfaction in the transportation industry. The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for professional growth and advancement in a stable and growing organization. By joining Saia, individuals can contribute to the company's mission of delivering exceptional service and making a positive impact on the communities it serves.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Saia?
What are the most popular categories at Saia?
Job description
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one -from leadership and from your team. A job with Saia is packed with opportunity -from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Manages customer service operations within a geographic region. Ensures high levels of customer satisfaction by overseeing service teams across multiple locations, monitoring performance metrics, addressing customer concerns, and collaborating with local leadership to achieve regional customer service goals.
Major Tasks and Responsibilities
- Supervises customer service operations within multiple terminals, including coaching customer service representatives, setting performance goals, and providing feedback to improve customer interactions.
- Tracks key customer service metrics, including call resolution time, customer satisfaction scores, and representative productivity.
- Reviews customer service calls and interactions to ensure adherence to company standards and quality guidelines.
- Handles complex customer complaints and escalated issues that cannot be resolved at the representative level.
- Works with customer service trainers to provide ongoing training and development opportunities for customer service representatives to improve their skills and knowledge.
- Collaborates with sales, operations, and other internal stakeholders to ensure a seamless customer experience.
- Develops and implements strategies to improve business processes, increase productivity, and enhance the customer experience.
Preferred Qualifications
- Bachelor's degree in business or a related area.
- 5+ years of customer service experience.
- Prior management experience.
- Willingness to travel 25% or more of the time.
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Saia
Sourced by ZipRecruiter
Industry
Trucking
Company size
10,000+ Employees
Headquarters location
Johns Creek, GA, US
Year founded
1924