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Rockland Federal Credit Union
Rockland Federal Credit Union

27 Rockland Federal Credit Union Account Associate Jobs Hiring Near You

Rockland Federal Credit Union

Universal Banker

Lynn, MA · On-site

$20 - $22/hr

Rockland Federal Credit Union is seeking a Member Experience Specialist I. This frontline role ... basic account needs, and maintaining a balanced cash drawer. The Specialist I promotes products ...

Rockland Federal Credit Union

Branch Manager

Lynn, MA · On-site

$76.80K - $82K/yr

Rockland Federal Credit Union is seeking a Member Experience Manager to lead branch performance, community engagement, and business development within an assigned market. This role is responsible for ...

Rockland Federal Credit Union

Internal Auditor II

Canton, MA · On-site

$76.80K - $85.74K/yr

Rockland Federal Credit Union is seeking an experienced Internal Auditor II to join our team. Under the direction of the SVP, Administration & Risk, this role is responsible for evaluating internal ...

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Rockland Federal Credit Union Jobs Information

What are the key skills and qualifications needed to thrive as an Account Associate, and why are they important?

To thrive as an Account Associate, you need strong organizational skills, attention to detail, and a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes basic accounting systems is typically required. Excellent communication, relationship-building, and problem-solving abilities help you stand out in this client-facing role. These skills are crucial for accurately managing accounts, supporting client satisfaction, and contributing to the overall success of the sales or account management team.

How does an Account Associate typically collaborate with sales and client service teams?

Account Associates work closely with both sales and client service teams to ensure client needs are met and that ongoing projects run smoothly. They often act as a liaison, communicating client feedback, coordinating deliverables, and supporting the sales process by preparing proposals or presentations. Regular meetings and shared project management tools help facilitate this collaboration. Strong communication and organizational skills are essential, as Account Associates must balance multiple priorities and maintain positive internal and external relationships.

What does an Account Associate do?

An Account Associate typically supports account managers and sales teams by assisting with client communications, preparing reports, and handling administrative tasks. They help ensure that client accounts are managed efficiently and that clients receive high-quality service. Account Associates may also conduct research, process orders, and resolve issues, acting as a key point of contact between the company and its clients. This role is often considered an entry-level position and provides valuable experience for advancing within sales or account management careers.
What other companies are hiring for Account Associate jobs?
What are the most popular categories at Rockland Federal Credit Union?
Infographic showing various Account Associate job openings at Rockland Federal Credit Union in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution.
Financial Assistance Specialist I

Financial Assistance Specialist I

Rockland Federal Credit Union

Lowell, MA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Rockland Federal Credit Union rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Rockland Federal Credit Union is seeking a Financial Assistance Specialist I to join our team. The Financial Assistance Specialist I performs a variety of duties to support the effective operations of the Financial Assistance Department. This position is responsible for member communication regarding delinquent accounts, payment processing, account research, and maintaining accurate records while ensuring compliance with regulatory standards and Credit Union policies and procedures.

Key Responsibilities

  • Handle all member communication, including inbound and outbound phone calls and emails regarding past due accounts, and conduct skip tracing when necessary.
  • Complete loan research and resolution by collaborating with internal departments and accurately documenting all account activity in accordance with established Credit Union service level standards.
  • Process member payments through debit card, ACH, and internal transfers with accuracy and compliance with departmental and Credit Union procedures.
  • Maintain a strong working knowledge of the Credit Union’s full loan portfolio, including but not limited to credit cards, unsecured loans, auto loans, real estate loans, and auto leases.
  • Consistently achieve departmental performance metrics while maintaining professionalism in all interactions with members and cross-departmental partners.
  • Accurately document all collection calls and update account information within the collections system, ensuring notes and file maintenance are complete and accurate.
  • Perform additional duties and responsibilities as assigned.

Qualifications

  • Minimum of 1 year of experience in first-party collections required.
  • Basic proficiency in Microsoft Office applications, including Excel, Word, Teams, and Outlook.
  • Prior Credit Union experience preferred.
  • Working knowledge of regulatory requirements related to collections, including FDCPA and Massachusetts state regulations.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $24.00-$26.00 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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