28 Qts Data Centers Operations Engineer Jobs Hiring Near You

Job Summary:
QTS Data Centers is a leading provider of data center solutions, and they are seeking an Enterprise IT Support Engineer I to assist with desktop support issues. The role involves providing helpdesk services, troubleshooting, and supporting end users in a dynamic environment.
Responsibilities:
• Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server support
• Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones
• Provide onsite assistance for Systems Engineers when needed
• Install new or maintain existing desktops based on specifications
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for the assigned functional area(s) or project(s)
• Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)
• Share knowledge by effectively documenting work
• Stay current with changes in the technical area of expertise
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
• Provide weekly status reports on individual projects and tasks
Qualifications:
Required:
• Associates degree or equivalent professional experience
• Two or more years of help desk, technical support, or desktop support experience
• One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365, Visio, Project, Slack, Acrobat, SEP
• Working knowledge of Active Directory, basic Windows security, and file and share permissions
• Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
• US Citizenship for this position is required by law due to federal customer contracts
Preferred:
• One or more years of experience with Exchange user administration
• Familiarity with ServiceNow
• A+ Certification
Company:
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation. Founded in 2005, the company is headquartered in Overland Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.