QTS Data Centers
QTS Data Centers

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Critical Operations Technician I-18

Critical Operations Technician I-18

QTS Data Centers

Cedar Rapids, IA โ€ข On-site

Full-time

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Job description

Job Summary:
QTS Data Centers is at the forefront of digital transformation, providing world-class data centers that empower strategic growth initiatives. The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, and mechanical systems in a 24/7 data center environment, ensuring optimal performance and customer support.
Responsibilities:
โ€ข Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
โ€ข Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
โ€ข Provide remote hands and eyes services for customers.
โ€ข Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
โ€ข Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
โ€ข Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
โ€ข Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
โ€ข Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
โ€ข Responds as required to building emergencies and customer requests.
โ€ข Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
โ€ข Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
Qualifications:
Required:
โ€ข Two or more years of technical training, military training, or workplace equivalency
โ€ข Background in areas of IT, electrical, and/or mechanical
โ€ข Proficiency with MS Office Suite
Preferred:
โ€ข One or more years of work experience in data center environment, NOC, or equivalent
โ€ข BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications
Company:
QTS is the digital infrastructure leader โ€“ Powered by People, driven by purpose and fueled by a spirit of innovation. Founded in 2005, the company is headquartered in Overland Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.