Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
27 Psecu Software Jobs Hiring Near You
Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Mortgage Post Closer
Harrisburg, PA · On-site
Enter loan commitments and details into investor software and origination systems, ensuring accurate data for reporting and tracking, and preparing documents for delivery. Other duties as assigned.
Mortgage Post Closer
Harrisburg, PA · On-site
Enter loan commitments and details into investor software and origination systems, ensuring accurate data for reporting and tracking, and preparing documents for delivery. Other duties as assigned.
Consumer Collector
$16.75 - $22.50/hr
Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. * Legal Compliance and Risk Management: Ensure compliance with ...
Consumer Collector
$16.75 - $22.50/hr
Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. * Legal Compliance and Risk Management: Ensure compliance with ...
Mortgage Post Closer
Harrisburg, PA · On-site
... software and origination systems, ensuring accurate data for reporting and tracking, and preparing documents for delivery. • Other duties as assigned. Schedule: Monday - Friday 9:00am - 5:00pm. 100 ...
Mortgage Post Closer
Harrisburg, PA · On-site
... software and origination systems, ensuring accurate data for reporting and tracking, and preparing documents for delivery. • Other duties as assigned. Schedule: Monday - Friday 9:00am - 5:00pm. 100 ...
Auto Collector
Harrisburg, PA · On-site
$16.75 - $22.50/hr
Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. * Legal Compliance and Risk Management: Ensure compliance with ...
Auto Collector
Harrisburg, PA · On-site
$16.75 - $22.50/hr
Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. * Legal Compliance and Risk Management: Ensure compliance with ...
Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
PSECU Jobs Information
Do workers at PSECU get paid breaks?
Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do workers at PSECU worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to get time off at PSECU?
Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do PSECU managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do jobs at PSECU spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to take sick days at PSECU?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people get enough training when they start at PSECU?
Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people get support to advance at PSECU?
Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people think PSECU’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do workers feel well informed about how PSECU is doing?
Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
What are the most popular job types at Psecu?
What are the most popular jobs at Psecu?
What are the most popular categories at Psecu?
PSECU rating
6.7
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Member Interaction And Service Advisor
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan transactions, general account inquiries, digital channels support, card disputes, lost/stolen cards and Visa card maintenance. Additionally, the Service Advisor will be the first point of reference for the Member Experience Contact Center Agents and utilize a more evaluative and investigative decision-making process in assisting members with their accounts. Using advanced knowledge of products and services, excellent member service skills and higher decision-making authority, the Service Advisor will educate members on the responsible use of products and services to expand the self-service relationships and achieve greater profitability and competitive advantage. Schedule: Monday - Friday 10:00am - 6:00pm 1, Saturday rotation with Thursdays off.
In this position, you will:
- Member Interaction and Issue Resolution: Handle member inquiries via phone (inbound/outbound), email, relay calls, and written correspondence. Research and resolve issues through financial transactions, account/card maintenance, digital support, member education, and cross-serving appropriate services
- Advanced Account Servicing: Perform case-by-case functions beyond standard guidelines, such as fee refunds, debit card limit increases, granting additional services, and advanced account, share, and loan maintenance
- Communication and Escalation Management: Compose written correspondence to verify information or address account inquiries. Act as the first point of escalation for member concerns, using interpersonal and problem-solving skills to de-escalate issues.
- System and Resource Utilization: Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
- Back-Office Support: Performing various back-office functions as needed. Providing backup support for other skills within the contact center.
- Compliance and Security: Authenticate members across all communication channels following proper security policies and procedures. Ensure adherence to operational standards and guidelines.
- Continuous Improvement and Support: Engage in ongoing training, implement feedback, and conduct self-evaluations to improve performance. Support back-office functions, assist with training/testing of new services, and maintain knowledge of Contact Center operations.
- Other duties as assigned.
Qualifications:
High School (Required)Any equivalent combination of experience and education.
About PSECU
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
10,000+ Employees
Headquarters location
Harrisburg, PA, US
Year founded
1934