60 Powerschool Customer Service Jobs Hiring Near You

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Our Research & Development (R&D) team is the technical talent at the heart of our product suite, overseeing the product development lifecycle from concept to delivery. From engineering to quality assurance to data science, the R&D team ensures our customers seamlessly use our products and can depend on their consistency.

• Key Responsibilities
  • Design and build AWS serverless components using Lambda, Step Functions, API Gateway
    and related services.
  • Develop backend services and components using Python, TypeScript, and SQL.
  • Write and optimize SQL for data access and reporting workloads; Snowflake experience is a
    plus.
  • Implement AI-driven solutions to extract business logic from legacy code, generate new
    report parameter screens and metadata, and perform logic validation.
  • Collaborate with the Lead Engineer and cross-functional teams on architecture and
    roadmap execution.
  • Contribute to code quality, testing, performance tuning, logging, monitoring, and
    observability.
  • Participate in design reviews and provide technical input to continuously improve the
    platform.
  • Drive technical project strategy, lead large-scale ML infrastructure optimization, and oversee the design and implementation of state-of-the-art GenAI solutions.
  • Leverage modern orchestration frameworks (LangChain, LangGraph, MCP, semantic routers) to coordinate multi-step, tool-augmented workflows.

• Minimum of 5+ years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Strong hands-on experience with AWS serverless technologies.
• Proficiency in Python and TypeScript for backend development.
• Strong SQL foundation; comfort with complex transformations.
• Demonstrated AI engineering experience, such as LLM integration, embeddings, or AI-
  driven code workflows.
• Experience building distributed systems, data-intensive applications, or modernizing legacy
  systems.
• Strong problem-solving ability and willingness to dive deep into complex logic.
• Snowflake or modern cloud data warehouse experience.
• Familiarity with ETL/ELT frameworks.
• Experience with AI automation tools, code-gen frameworks, or metadata extraction
  pipelines.
• Strong communication and collaborative engineering habits.
• Some basic understanding and experience of Data Science Algorithms

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $79,700 - $136,800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.