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NC DHHS Senior Business Analyst

The NC DHHS seeks a Senior Business Analyst to support the business process and requirements analysis and implementation of a statewide IT project for North Carolina State Laboratory of Public Health (NC SLPH). The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst to support the business process and requirements analysis and implementation of a statewide IT project for North Carolina State Laboratory of Public Health (NC SLPH).

DESCRIPTION OF WORK: The NC SLPH is seeking to replace the current Laboratory Information Management System (LIMS) for their Newborn Screening program with a new Newborn Screening Program Laboratory and Follow-up Information Management system and requires the services of a senior Business Analyst role to work with the business and other stakeholders to support the business process analysis. This senior Business Analyst role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using North Carolina Department of Information Technology Business Analysis Team tools and templates. The DHHS’ preference is to use the agile methodology for the project.

RESPONSIBILITIES

• Develop a strong understanding of the functions, uses and requirements for the Lab Information Management System (LIMS)
• Identifying and documenting current and future state process workflows
• Developing documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
• Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
• Assisting in performing functional and integrated testing
• Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
• Working with project manager, developers, and end-users to ensure LIMS designs meet business requirements
• Providing UAT support, including developing test scenarios and cases using DHHS methodology
• Supporting required system go-live activities
• Documenting gap analysis
• Track delivery and review/approval progress of each deliverable in accordance with approved Project Work Plan and RACI
• Attending PMO meetings

Employee will perform other related work as required May require traveling in the local Raleigh area to attend meetings

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Lab Information Management System (LIMS) or other health systems experience is desired
• Must have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban
• Extensive knowledge of business system analysis techniques and testing methodologies
• Required 7 Years Demonstrated experience in gathering business requirements and development of business rules and process flow.
• Required 7 Years Proven experience with business process design, definition and/or re-design.
• Required 7 Years Experience with Business Analysis methodologies and problem solving
• Required 7 Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project
• Required 7 Years Excellent communication skills (both verbal and written)
• Required Experience in development of procurement related documents including RFP and evaluation criteria.
• Required 5 Years Demonstrable analytical skills and an attention to detail.
• Required Excellent creative thinking and problem solving skills
• Proactive, quality oriented, with demonstrated leadership and team building skills.
• Required Experience working for State government
• Highly desired Healthcare related experience
• Required 3 Years Knowledge Creating Context Diagram and Functional decomposition
• Required 5 Years Experience with DPH public health lab system and programs
• Highly desired
• Required 3 Years Familiarity with agile methodology, tools and frameworks, i.e.