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6 My3Tech Desktop Support Jobs Hiring Near You

My3Tech

Desktop Support Specialist

Elizabethtown, NC · On-site

Desktop Support Specialist (Expert) Location: Elizabethtown, NC 28337 Work Address: 286 Aviation Parkway, Elizabethtown, NC 28337 Duration: Long-Term Contract Required Skills Mandatory Qualifications ...

My3Tech Inc

Customer Support Tech

Jacksonville, FL

$17 - $23/hr

Hello Associates, ***Greetings from My3Tech*** Position: Customer Support Tech Location ... Includes, but is not limited to, desktop, laptops, printers, mobile devices. 3. Troubleshoot and ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Image, configure, deploy, and troubleshoot desktops, laptops, and peripheral devices. * Perform data migration, software installation, and hardware setup. * Provide technical support for hardware ...

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Infographic showing various Desktop Support job openings at My3Tech in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.
Desktop Support Specialist

Desktop Support Specialist

My3Tech

Elizabethtown, NC • On-site

Contractor

Posted 5 days ago

Job description

Job Title: Desktop Support Specialist (Expert)
Location: Elizabethtown, NC 28337
Work Address: 286 Aviation Parkway, Elizabethtown, NC 28337
Duration: Long-Term Contract
Required Skills
Mandatory Qualifications

  • 7+ years of experience supporting desktop hardware, software, peripherals, networking protocols, and communications.

  • 7+ years of experience installing and imaging desktop/laptop computers.

  • 7+ years of experience deploying and configuring software for end users.

  • 7+ years of experience installing and supporting local and network printers.

  • 7+ years of experience performing user data migration and profile transfers.

  • 7+ years of experience documenting technical support processes and procedures.

  • 7+ years of experience using ServiceNow or similar ITSM ticketing systems.

  • Strong troubleshooting and customer service skills.

  • Experience with Active Directory, Citrix, email administration, and account management.

  • Ability to work independently in a field support environment.

  • Comfortable with frequent travel between supported locations.

Preferred Skills

  • Experience supporting state government or large enterprise environments.

  • Experience leading technical projects and coordinating team activities.

  • Knowledge of ITIL-based service management practices.

  • Experience working with Data Center Operations and network infrastructure teams.

Key ResponsibilitiesDesktop & Field Support

  • Diagnose and resolve complex desktop, software, hardware, and network-related issues.

  • Install, configure, image, and deploy desktop and laptop systems.

  • Load and configure appropriate software for end users.

  • Install and support local and network printers, scanners, and peripherals.

  • Perform user profile and data migrations during hardware refresh projects.

  • Provide on-site technical support across assigned counties.

Service Desk & Customer Support

  • Manage and resolve ServiceNow service requests and incidents.

  • Prioritize tickets based on business impact and urgency.

  • Communicate issue status and resolution updates to customers and support teams.

  • Take ownership of incidents through full resolution.

Infrastructure Support

  • Support Active Directory account administration and user access management.

  • Assist with email, NCID, Citrix, and other account-related requests.

  • Coordinate with Data Center Operations for file storage, restores, and network-related services.

  • Work with application and network teams to troubleshoot and resolve complex issues.

Project Management

  • Lead and coordinate technical projects and field deployments.

  • Provide project status updates to management.

  • Collaborate with cross-functional teams to achieve project objectives.

Documentation & Process Improvement

  • Create and maintain technical documentation, processes, and procedures.

  • Ensure documentation supports operational standards and service level agreements.

  • Review and update documentation annually.

  • Recommend technical improvements and solutions to emerging issues.