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As an Account Coordinator, you will assist in the execution of direct marketing fundraising programs from conception to result analysis in a manner that provides maximum client satisfaction, assures estimated profit margins and leads to renewed business. This is best done by helping to manage the internal production process and maintaining solid client relationships while developing a strong knowledge of the account management process and client service skills.

This full-time, salaried position is a hybrid role based in Peabody, MA.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Develop strong knowledge of the account management process and client service skills
• Communicate regularly with clients, via writing, video conferencing, phone calls, email
• Maintain working relationships with external delivery groups in order to meet client needs
• Utilize NetSuite to enter and maintain client budgets, create sales orders, and manage invoices to ensure accurate billing for each client
• Coordinate with internal teams to guide and manage client projects
• Develop and monitor project schedules to ensure that all timelines are met
• Assist with preparation of weekly status updates for the client
• Help prepare, update, and monitor project budgets to be sent to clients
• Ensure accuracy of client invoices
• Coordinate with internal departments to manage the circulation, edits and approval of creative
• Review live imaging proofs and forward to client if required
• Complete program summaries for each appeal for each client
• Provide data to the Analytics Team and ensure timely delivery of reports
• Forward samples and maintain sample books for each client
• Perform day-to-day administrative tasks to support team and client, as necessary
• Perform other duties as required

Your Profile:

• 1-2 years in agency, non-profit or client service experience is preferred
• A college degree or equivalent from an accredited college or university
• Proficiency in Microsoft Word, Excel, PowerPoint required
• Must have the ability to communicate effectively verbally and in writing
• Ability to analyze data, edit copy, offer creative direction, and problem solve
• Must be an energetic self-starter with the ability to interact well with clients and internal department managers
• Desire to learn about direct response fundraising and assigned clients' missions and programs
• Must be able to handle multiple tasks simultaneously, have good listening skills and a sense of direction
• Strong analytical and math skills preferred

Joining Moore, You Will:

• Do meaningful, life-changing work every day by supporting the nation's most beloved nonprofits and service organizations.
• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.

Moore's Commitment to Candidates:

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.