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28 Moore Customer Service Jobs Hiring Near You

Moore

Customer Service Representative

Frederick, MD · On-site

$15 - $20.25/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... Customer Service is ultimately responsible for achieving this goal regardless of the level of ...

The Moore

The Roof at The Moore Host

Miami, FL · On-site

Previous experience as a Host or in a customer service role is preferred. * Exceptional ... The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll ...

The Moore

Membership Sales Manager

Miami, FL · On-site

$51.20K - $68.90K/yr

About The Moore The Moore is a landmark destination in the Miami Design District, comprised of a ... A strong commitment to customer service and creating memorable experiences. * Detail-oriented with ...

The Moore

Front Desk Agent

Miami, FL

$13.75 - $17.25/hr

Required Skills/Qualifications: * 2+ years of experience in a customer service position * Work ... The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll ...

Moore

Account Executive

Lanham, MD · Hybrid

Friendly, customer-service orientedattitude. * Proficiencywith Microsoft Word, PowerPoint, and ... Moore is committed to creating a diverse environment and is proud to be an equal opportunity ...

The Moore

Club Server Assistant

Miami, FL · On-site

A successful server assistant at The Club at The Moore will demonstrate efficiency, attentiveness, and strong customer service skills. Responsibilities: * Complete training to gain comprehensive ...

Moore

Account Manager

Lanham, MD · Remote

Friendly, customer-service orientedattitude. * Ability to adapt to changing priorities. * Comfort ... Moore is committed to creating a diverse environment and is proud to be an equal opportunity ...

The Moore

Sommelier

Miami, FL · On-site

Build strong customer relationships through excellent service and by providing a memorable wine ... The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll ...

Moore

Email Marketing Manager

Lanham, MD

... services like website design. Moore is a data-driven constituent experience management (CXM ... Fundraising platforms (Qgiv, Luminate, Raise Donors, Fundraise Up, Classy) * CRM platforms ...

New

Moore

CRM Support Analyst

Peabody, MA · Hybrid

... and service. The CRM Support Analyst will provide end user support in assisting with file ... Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ...

Moore

Programmatic Media Buyer

Lanham, MD · Remote

Friendly, customer-service oriented attitude. * Proficiency with Microsoft Word, PowerPoint, and ... Moore is committed to creating a diverse environment and is proud to be an equal opportunity ...

New

The Moore

Rooftop Bartender

Miami, FL

... Moore, our Bartenders play a pivotal role in delivering unparalleled service and creating ... Assess customers' needs and preferences and make recommendations * Mix ingredients to prepare ...

Moore

Digital Media Planner

Lanham, MD · Remote

... other digital services like website design. #LI-remote Moore is a data-driven constituent ... Experience generating new leads, customers and revenue is an absolute must. * Must work well under ...

The Moore

Torno Subito Food Runner

Miami, FL · On-site

The Moore is a landmark destination in the Miami Design District, comprised of a private members ... The role involves following proper steps of service and delivering food and beverages to the ...

Moore

Digital Media Buyer, Search and Social

Lanham, MD · Remote

... services like website design. Moore is a data-driven constituent experience management (CXM ... Experience with e-CRM platforms such as Blackbaud Convio/Luminate Online, Salsa, Classy, Engaging ...

Moore

Digital Media Buyer, Search and Social

Lanham, MD · Remote

... services like website design. Moore is a data-driven constituent experience management (CXM ... Experience with e-CRM platforms such as Blackbaud Convio/Luminate Online, Salsa, Classy, Engaging ...

Moore

Sales Associate

Westminster, CO · Remote

$14 - $19/hr

... providing excellent customer service and converting inquiries into sales. * Maintain ongoing ... Moore is committed to creating a diverse environment and is proud to be an equal opportunity ...

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All JobsMoore Customer Service Jobs

Moore Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Moore?
What are the most popular categories at Moore?
Infographic showing various Customer Service job openings at Moore in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution.
Customer Service Representative

Customer Service Representative

Moore

Frederick, MD • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with clients across education, association, political, and commercial sectors.

We're currently seeking a dependable and customer-focused Customer Service Representativeto join our team on a full-time basis. This role is responsible for providing exceptional customer support, ensuring accurate documentation, and assisting with daily office operations.

Responsibilities:

  • Working with a team of CSRs and other departments to find appropriate solutions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Provides seamless full-service production coordination, from beginning to end, as the primary internal point of contact for the customer, sales, production, and administration. Customer Service is ultimately responsible for achieving this goal regardless of the level of support provided by sales and/or production.
  • In conjunction with the sales representative obtains job information from customer that is complete, concise, current, and in writing. When instructions are required in addition to the estimate and are not provided by the customer a brief written confirmation of instructions is provided to the customer for confirmation.
  • Works in collaboration with Prepress and Data Processing departments to review proofs as needed. (New or complex work, changes).
  • Develops key relationships with internal resources to assist with problems.

Duties/Responsibilities:

  • Uses CRM continuously to monitor and update customer needs and expectations.
  • Notifies everyone with the "need to know" (Sales Representative, Customer, Production, etc.) if there are changes, if schedules are off, or if customer expectations can't be met.
  • Escalates to Supervisor or Production Manager, when necessary if schedule changes or problems occur.
  • Reviews reports, QA Letters, M/P, and inventory.
  • Reviews QC checklists and Customer SOP.
  • Enters, on an ongoing basis, any relevant account information into CRM to ensure that customer wants, needs, and expectations are consistently realized.
  • Writing SOPs for accounts as needed.
  • Uses CRM continuously to monitor customer needs and expectations.
  • Minimal travel anticipated; may consist of auto and air travel.

Required Skills/Abilities:

  • Sets business and personal goals and develops clearly written action plans.
  • Excellent time management and organizational skills.
  • Knowledgeable of Print Stream, CRM, and SOPs.
  • Microsoft Office Suite, Work Queue, and Trello (Tech-Savvy).
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.

Education and Experience:

  • High School Diplomat with 3 -5 years of Printing and/or direct mail production experience is preferred.
  • College Degree.

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Health insurance
  • Paid time off.
  • Vision insurance

Location: Frederick, MD (100% Onsite Work)

Moore Company participates is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Moore Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Moore Company participates in the E-Verify program. Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

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