Midco
Midco

43 Midco Customer Service Jobs Hiring Near You

Retention Representative

Sioux Falls, SD · On-site

$1.0K - $1.5K/mo

Contribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting ...

Construction Technician - Rapid City, SD

Rapid City, SD · On-site

$18.25 - $25/hr

Ground service drops and pre-wire new builds. * Possess knowledge in using signal meters, reading ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...

Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... General knowledge of basic voice, data and video services, Note: Team members will be assigned a ...

Showing results 41-43

Midco Jobs Information

What is it like to work at Midco?

Midco is a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.

The company's structure is designed to support employee growth and development, with opportunities for advancement and professional development in a variety of roles, including technical, sales, and customer service positions. Midco's mission is to deliver exceptional customer experiences through innovative products and services, with a focus on community involvement and social responsibility.

Working at Midco may appeal to individuals who value a dynamic and supportive work environment, with opportunities for career advancement and professional growth in a rapidly evolving industry.

What makes Midco an attractive place to work?

Midco is a leading provider of high-speed internet, TV, and phone services in the Midwest, known for its commitment to delivering exceptional customer experiences and staying at the forefront of the rapidly evolving telecommunications industry.

As an employer, Midco offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge projects and develop new skills through training and professional development programs.

Joining Midco can provide a rewarding career path with opportunities to make a meaningful impact on customers' lives, grow professionally, and contribute to the company's continued success and expansion in the region.

Do workers at Midco get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Midco pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

At Midco, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Midco affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Midco?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Midco worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do Midco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Midco workers to change shifts?

Most people find it easy to change shifts.
89% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Midco?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Midco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do jobs at Midco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Midco?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Midco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Midco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
97% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Midco get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Midco?

Some people feel stressed here.
55% of people say they often feel stressed at work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Midco enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Midco recommend working with their team?

Most people recommend working with their team.
82% of people report that they would recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Midco?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Midco?

Most people are given support to advance their career here.
In the last year, 91% of people report being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Midco’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Midco is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

What are the most popular job types at Midco?

    Infographic showing various Customer Service job openings at Midco in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Physical job distribution.

    Retention Representative

    Midco

    Sioux Falls, SD • On-site

    $1.0K - $1.5K/mo

    Other

    Posted 8 days ago


    Midco rating

    8.5

    Company rating: 8.5 out of 10

    Based on 38 frontline employees who took The Breakroom Quiz

    14th of 99 rated telecommunications companies


    Job description

    Work from home 4 days per week after training. Free Internet and TV starting day 1! Shift differentials available! Monthly sales incentives of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.
    JOB PURPOSE:
    Contribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting customized solutions that fit the customer's needs.
    KEY FUNCTIONS:
    • Service inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing.
    • Complete proactive retention efforts by making outbound calls in order to build customer loyalty.
    • Exceed organizational goals for revenue by retaining and upselling.
    • Assist customers who have complex issues or questions about their billing.
    • Save customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services.
    • Provide recommendations through value-based selling
    • Understand customers concerns and tailor a plan of action in order to retain a customer relationship.
    • Establish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls.
    • Handle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship.
    • Address customer complaints with the goal of increasing satisfaction and securing the customer relationship.
    • Accurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
    • Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
    • Communicate effectively and professionally in all forms of communication with internal and external customers.
    • Adhere to Midco privacy guidelines to ensure each customer's privacy.
    • Maintain regular attendance as required by your position.
    ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
    • Must be goal-driven
    • Actively participate in team efforts to support and establish exceptional customer experiences.
    • Function as an effective team member while supporting the efforts and concepts of other departments.
    • Support the mission, vision, and values of Midco.
    • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
    • Possess an enthusiastic, energetic, self-motivated, creative, and detail-oriented approach on customer interactions and projects.
    • Possess strong written skills.
    • Possess strong problem-solving, critical-thinking and decision-making skills while using good business acumen.
    • Ability to create positive customer experiences with a focus on growing revenue for the business.
    • Change from one task to another without loss of efficiency or composure.
    • Maintain a positive work atmosphere by acting and communicating in a manner so that that develops positive relationships with team members, customers and leadership.
    • Identify opportunities for improvement while creating and implementing viable solutions for customers.
    • Actively follow Midco policies and procedures.
    • Perform other duties as assigned.
    EXPERIENCE AND EDUCATION:
    • High School diploma or GED required.
    • Associate or bachelor's degree preferred.
    • At least 1 year of previous sales/retention and/or service experience required.
    • Leadership experience preferred.
    • Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
    WORK ENVIRONMENT AND PHYSICAL DEMANDS:
    • Call Center Environment, in a cubical, wearing a headset.
    • Must remain at workstation for long periods of time.
    • Extremely time sensitive in order to meet customer demand.
    • Heavy keyboard/mouse usage required with repetitive movements.
    • The noise level in the work environment is moderate to loud.
    • Employees may be required to work in excess of 40 hours per week.
    • Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.

    What Midco employees say

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